Technical Account Manager, AWS Enterprise Support, Strategic Industries
Amazon Web Services (AWS) · California, United States · 1 mo ago
Information TechnologyFull-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate, navigation, legal, EEO, etc. Also remove duplicated lines.
We need to parse the description and extract sections.
Let's read the posting:
Description AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes including Automotive, Financial Services, Energy, Big Data, and more gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises. The TAM role is not directly hands on keyboard within the customer’s environment for troubleshooting customer support issues, rather you will work with appropriate engineers and service teams to see issues through to resolution. More importantly you will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy and resilient. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed. The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!
Then sections: About The Team About AWS Diverse Experiences ... etc.
Let's extract content for each heading.
We need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to map content.
"About the role": likely the initial description about role, responsibilities, etc. Could include overview: "At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies..." etc. Also mention not a sales role, principal technical advisor, etc. Also mention travel requirement.
"Responsibilities": bullet list of duties: work with engineers/service teams to see issues through resolution; proactively craft and execute strategies to drive adoption and use of AWS services; provide advocacy and strategic technical guidance; help plan and build solutions using best practices; proactively keep customers’ AWS environments operationally healthy and resilient; understand business/operational needs and technical challenges; help them achieve greatest value from AWS; travel 10% or more as needed.
"Requirements": Basic Qualifications: 3+ years of technical engineering experience; Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment; Bachelor's degree.
"Qualifications": Preferred Qualifications: Experience with AWS services or other cloud offerings; Experience in internal enterprise or external customer-facing environment as a technical lead.
"Skills": maybe technical acumen and customer-facing skills; ability to represent AWS; drive discussions with senior leadership regarding incidents, trade-offs, support and risk management; advocacy and strategic technical guidance; etc. Could also include ability to work with engineers, etc. But we need to avoid duplication. Might combine some.
"Benefits": The posting mentions: "Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits."
Also earlier: "The base salary range for this position is listed below." Then they list salary ranges for locations.
"Pay": The base salary ranges: USA, CA, San Francisco - 151,000.00 - 204,300.00 USD annually; USA, CA, Sanjose - same; USA, TX, DALLAS - 131,300.00 - 177,600.00; USA, TX, Dallas - same; USA, WA, SEATTLE - 131,300.00 - 177,600.00; USA, WA, Seattle - same.
We need to include Pay section only if posting actually states them. Yes.
"Schedule": Not mentioned explicitly besides travel 10% or more as needed. No schedule like full-time, part-time, shift. So we should not create Schedule section because no specific content.
We also need to avoid boilerplate like EEO, equal opportunity, etc. Remove those lines.
Also remove duplicated lines (like duplicate location entries). We can keep unique.
Now produce HTML fragment with headings
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate, navigation, legal, EEO, etc. Also remove duplicated lines.
We need to parse the description and extract sections.
Let's read the posting:
Description AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes including Automotive, Financial Services, Energy, Big Data, and more gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises. The TAM role is not directly hands on keyboard within the customer’s environment for troubleshooting customer support issues, rather you will work with appropriate engineers and service teams to see issues through to resolution. More importantly you will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy and resilient. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed. The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!
Then sections: About The Team About AWS Diverse Experiences ... etc.
Let's extract content for each heading.
We need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to map content.
"About the role": likely the initial description about role, responsibilities, etc. Could include overview: "At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies..." etc. Also mention not a sales role, principal technical advisor, etc. Also mention travel requirement.
"Responsibilities": bullet list of duties: work with engineers/service teams to see issues through resolution; proactively craft and execute strategies to drive adoption and use of AWS services; provide advocacy and strategic technical guidance; help plan and build solutions using best practices; proactively keep customers’ AWS environments operationally healthy and resilient; understand business/operational needs and technical challenges; help them achieve greatest value from AWS; travel 10% or more as needed.
"Requirements": Basic Qualifications: 3+ years of technical engineering experience; Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment; Bachelor's degree.
"Qualifications": Preferred Qualifications: Experience with AWS services or other cloud offerings; Experience in internal enterprise or external customer-facing environment as a technical lead.
"Skills": maybe technical acumen and customer-facing skills; ability to represent AWS; drive discussions with senior leadership regarding incidents, trade-offs, support and risk management; advocacy and strategic technical guidance; etc. Could also include ability to work with engineers, etc. But we need to avoid duplication. Might combine some.
"Benefits": The posting mentions: "Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits."
Also earlier: "The base salary range for this position is listed below." Then they list salary ranges for locations.
"Pay": The base salary ranges: USA, CA, San Francisco - 151,000.00 - 204,300.00 USD annually; USA, CA, Sanjose - same; USA, TX, DALLAS - 131,300.00 - 177,600.00; USA, TX, Dallas - same; USA, WA, SEATTLE - 131,300.00 - 177,600.00; USA, WA, Seattle - same.
We need to include Pay section only if posting actually states them. Yes.
"Schedule": Not mentioned explicitly besides travel 10% or more as needed. No schedule like full-time, part-time, shift. So we should not create Schedule section because no specific content.
We also need to avoid boilerplate like EEO, equal opportunity, etc. Remove those lines.
Also remove duplicated lines (like duplicate location entries). We can keep unique.
Now produce HTML fragment with headings and appropriate content using
for prose and
- for lists.
We need to decide which content goes where.
Let's draft:
About the role
At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start‑ups to Fortune 500 enterprises. The TAM role is not directly hands‑on keyboard within the customer’s environment for troubleshooting customer support issues; instead you will work with appropriate engineers and service teams to see issues through to resolution. More importantly you will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer‑facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade‑offs, support and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy and resilient. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.
That covers about role. Now Responsibilities: we can list bullet points.Responsibilities
- Work with appropriate engineers and service teams to see customer support issues through to resolution.
- Proactively craft and execute strategies to drive customers' adoption and use of AWS services (e.g., EC2, S3, DynamoDB & RDS, Lambda, CloudFront CDN, IoT).
- Provide advocacy and strategic technical guidance to help plan and build solutions using AWS best practices.
- Proactively keep customers’ AWS environments operationally healthy and resilient.
- Develop close relationships with customers to understand their business/operational needs and technical challenges.
- Help customers achieve the greatest value from AWS.
- Travel 10% or more as needed.
Requirements
- 3+ years of technical engineering experience.
- Experience with operational parameters and troubleshooting for three (3) of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, applications development in a distributed systems environment.
- Bachelor's degree.
Qualifications
- Experience with AWS services or other cloud offerings.
- Experience in internal enterprise or external customer‑facing environment as a technical lead.
Skills
- Technical acumen and strong customer‑facing skills.
- Ability to effectively represent AWS within a customer’s environment.
- Skill in driving discussions with senior leadership regarding incidents, trade‑offs, support, and risk management.
- Advocacy and strategic technical guidance to plan and build solutions using AWS best practices.
Benefits
- Sign‑on payments and restricted stock units (RSUs).
- Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D, option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage).
- 401(k) matching.
- Paid time off.
- Parental leave.
Pay
- San Francisco, CA: $151,000 – $204,300 USD annually.
- San Jose, CA: $151,000 – $204,300 USD annually.
- Dallas, TX: $131,300 – $177,600 USD annually.
- Seattle, WA: $131,300 – $177,600 USD annually.