Technical Account Manager, AWS Enterprise Support, Strategic Industries

About the role

You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless and more.

This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises. The TAM role is not directly hands on keyboard within the customer’s environment for troubleshooting customer support issues; you will work with appropriate engineers and service teams to see issues through to resolution. More importantly you will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.

Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy and resilient. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.

This position will require the ability to travel 10% or more as needed.

Responsibilities

• Act as the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.
• Work proactively to craft and execute strategies that drive customers’ adoption and use of AWS services across Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless and more.
• Represent AWS within a customer’s environment and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.
• Provide advocacy and strategic technical guidance to help plan and build solutions using best practices.
• Proactively keep customers’ AWS environments operationally healthy and resilient.
• Develop close relationships with customers to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.

Requirements

• 3+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting for three (3) of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or application development in a distributed systems environment.
• Bachelor's degree.

Preferred Qualifications

• Experience with AWS services or other cloud offerings.
• Experience in internal enterprise or external customer-facing environment as a technical lead.

Pay

Base salary ranges by location (annual):

• San Francisco, CA: $151,000.00 – $204,300.00
• Sunnyvale, CA: $151,000.00 – $204,300.00
• Atlanta, GA: $131,300.00 – $177,600.00
• New York, NY: $144,500.00 – $195,400.00
• Dallas, TX: $131,300.00 – $177,600.00
• Arlington, VA: $131,300.00 – $177,600.00
• Herndon, VA: $131,300.00 – $177,600.00
• Seattle, WA: $131,300.00 – $177,600.00