Technical Account Manager, AWS Enterprise Support, Strategic Industries

AWS Global Services includes experts from across AWS who help customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center.

About the role

At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises. The TAM role is not directly hands on keyboard within the customer’s environment for troubleshooting customer support issues; rather you will work with appropriate engineers and service teams to see issues through to resolution. More importantly you will work proactively to help craft and execute strategies to drive customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy and resilient. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

Responsibilities

• Serve as principal technical advisor and voice of the customer for Enterprise Support customers
• Work with engineers and service teams to drive support issues to resolution
• Proactively craft and execute strategies to drive customer adoption and use of AWS services
• Represent AWS within customer environments and drive discussions with senior leadership on incidents, trade-offs, support, and risk management
• Provide advocacy and strategic technical guidance for planning and building solutions using best practices
• Proactively maintain customers’ AWS environments for operational health and resilience
• Develop close relationships to understand business/operational needs and technical challenges
• Travel 10% or more as needed

Requirements

Basic Qualifications

• 3+ years of technical engineering experience
• Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
• Bachelor's degree

Preferred Qualifications

• Experience with AWS services or other cloud offerings
• Experience in internal enterprise or external customer-facing environment as a technical lead

About the team

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Benefits

• Health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance and option for Supplemental life plans
• EAP, Mental Health Support, Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Pay

Base salary ranges by location (annual USD):

• USA, CA, San Francisco: $151,000 – $204,300
• USA, CA, Sunnyvale: $151,000 – $204,300
• USA, GA, Atlanta: $131,300 – $177,600
• USA, NY, New York: $144,500 – $195,400
• USA, TX, Dallas: $131,300 – $177,600
• USA, VA, Arlington: $131,300 – $177,600
• USA, VA, Herndon: $131,300 – $177,600
• USA, WA, Seattle: $131,300 – $177,600

Compensation includes sign-on payments and restricted stock units (RSUs). Final compensation determined based on experience, qualifications, and location.

Company: Amazon Web Services, Inc. Job ID: A10517595