Technical Account Manager

Key Responsibilities

• Act as the customer advocate internally for matters of function, availability, and performance
• Establish yourself as a subject matter expert with customers on Seeq requirements for platforms, networks, and security
• Develop and maintain a broad understanding of the Seeq product, its technical needs and characteristics, and product innovations. Translate and communicate this information to customers in a way that is clear and actionable within their environment
• Identify potential risks and propose preventive solutions
• Identify recurring problems and collaborate with internal teams on systemic fixes and platform improvements
• Respond to customer concerns and roadblocks, leading them to the right resources and providing Support and Development teams with context on priority
• Identify gaps in Seeq capabilities required to meet customer needs and advocate for feature enhancements to improve Seeq
• Lead a quarterly technical review covering uptime, support trends, configuration audit findings, training gaps, and the forward-looking technical plan

Requirements

• 5+ years in a technical customer-facing role: Technical Account Manager, Technical CSM, Solutions Engineer, Professional Services, or higher-tier Customer Support
• Broad technical knowledge of Seeq, or a similar enterprise-level product, with demonstrated ability to understand how the product functions across multiple areas while developing deeper expertise in specific components or capabilities
• Demonstrated ownership of complex enterprise or strategic accounts where you were the customer's primary technical point of contact
• Strong technical fluency with how enterprise IT ecosystems actually work
• Bias toward ownership: you escort issues to resolution rather than handing them off. You act without waiting for permission, define what success looks like, and drive to outcomes instead of just completing tasks
• Expertise in using platform analytics to make data-informed decisions and the ability to facilitate executive-level conversations and cross-functional workshops with credibility
• Excellent cross-functional communication: you can translate field operations into product requests, and product changes into customer-ready talk tracks
• Demonstrated ability to navigate complex customer relationships: listens to understand customer needs, adapts communication to the audience, and responds constructively in tense or high-pressure situations
• Able to effectively coordinate with customers and team members across time zones and geographically diverse regions, maintaining clear communication and follow-through
• Demonstrated ability to adjust to changing priorities: reassesses plans, communicates impacts and next steps, and maintains follow-through as customer needs, product strategy, or organizational direction change