Technical Account Manager

About The Role

As a Technical Account Manager, you'll be Rain's embedded technical expert within the post-sales team. You will be the dedicated technical resource for strategic partners and the force multiplier that raises the bar for how our entire partner-facing organization operates.

What You’ll Do

• Serve as the dedicated technical point of contact for strategic partners
• Build and maintain implementation playbooks, integration guides, and technical runbooks for new product and feature launches
• Lead technical working sessions with partner engineering teams, review integration approaches, and ensure partners are building on Rain's platform in ways that set them up for long-term success
• Diagnose issues spanning APIs, webhooks, authorization flows, card network configurations. Own resolution communications end-to-end, coordinating with engineering when needed
• Transform Partner Feedback into Product Input: Surface patterns from partner interactions as structured feedback to Product and Engineering and project manage delivery with cross functional teams
• Conduct regular reviews with enterprise partners covering integration health, open issues, upcoming platform changes, and opportunities to expand platform usage

What We're Looking For

• 3–5+ years in a client-facing technical role (e.g. Technical Account Management, Solutions Engineering, Implementation Engineering, or similar)
• Expert-level comfort with APIs; you can read documentation, test endpoints, and debug integration failures hands-on
• Hands-on experience with JavaScript, SQL, and/or other programming languages
• Experience managing complex, multi-stakeholder engagements across competing timelines
• The ability to move fluidly between a partner's engineering standup and an executive business review
• A builder's mindset: you don't just execute, you document, systematize, and leave things better than you found them

Nice to Have, but Not Mandatory

• Background in payments, card issuing, or fintech infrastructure
• Familiarity with card network concepts (authorization, settlement, disputes, BINs) or stablecoin/digital asset platforms