Technical Account Manager

About the role

Ping Building Systems, Inc. is an emerging technology provider for the Real Estate community. We aim to help buildings automatically run at peak design conditions by implementing the PingCx Lifecycle Commissioning® platform.

Qualifications

• Bachelor’s degree in Engineering and/or significant experience in HVAC, Building Automation, Facilities Management, Commissioning, or other related fields.
• 5+ years of experience in a technical, customer success, or account management role, preferably in Building Automation and Controls.
• Strong understanding of HVAC systems and controls.
• Niagara N4 certified and/or other system certifications.
• Excellent communication and interpersonal skills with the ability to build strong client relationships.
• Problem-solving skills with a customer-centric approach.
• Proficiency in CRM software and other relevant tools.
• Ability to work independently and as part of a team in a fast-paced environment.

Key responsibilities

• Account management: Build and maintain strong relationships with clients, understand their current workflows, goals, and needs, and help them deploy the PingCx platform within their organizations.
• Client onboarding: Guide new clients through the onboarding process, provide training and support, and ensure a smooth integration into their workflows.
• Product training: Conduct training sessions and webinars to educate client’s customers on the features and benefits of the PingCx platform.
• Technical support: Provide timely and effective solutions to client issues, leveraging your knowledge of our products and working closely with our technical team.
• Client feedback: Gather and analyze Client feedback to identify areas for improvement and work with our product team to enhance our offerings.
• Performance tracking: Monitor client usage and engagement metrics to proactively address any challenges and drive continued success.
• Renewals and upsells: Assist in contract renewals and identify opportunities for upselling additional features or services.

What we offer

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and innovative work environment.

How to apply

Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this role to Careers@PingCx.com.