Technical Account Manager

About the role

Outtake is looking for a Technical Account Manager to lead customer-facing engagements and ensure successful delivery from pilot to long-term adoption. In this role, you’ll live at the intersection of customer needs, product capabilities, and internal execution.

If you’re customer-obsessed, like building trusted relationships, and are excited to roll up your sleeves technically, this role is for you.

Responsibilities

• Pre-sales execution: Partner with sales team to understand customer goals, gather technical requirements, support pilots, and deliver tailored demos
• Platform configuration: Own customer environment deployment and post-sale technical execution, including platform spin-up, prompt engineering, and configuration
• Technical POC: Serve as the primary technical point of contact for customers, managing expectations and guiding them through product capabilities and evolution
• Customer delight: Lead customer onboarding and enablement to drive adoption and monitor health signals to proactively identify risks, new revenue opportunities, and next steps
• Champion for scale: Capture and share customer insights, best practices, and recurring patterns to educate internal teams and improve product and process scalability

What You’ll Need To Bring

• 4+ years of experience in customer-facing technical roles such as account management, solutions engineering, or customer success
• Strong technical aptitude with the ability to deploy, configure, and troubleshoot platforms
• Experience working directly with enterprise customers, including a variety of technical and non-technical stakeholders
• Excellent communication skills with the ability to explain complex concepts clearly and confidently
• Highly organized and capable of managing multiple customer engagements at once
• Natural curiosity and genuine passion for product excellence and continuous improvement
• Willingness for occasional (~1-2x quarterly) travel to customer sites for check-ins and relationship-building

Bonus Points

• Hands-on agent experience: Exposure to setting up and configuring AI agents
• Experience at a fast-paced start-up: You’ve already cut your teeth at an early-stage start-up or other high growth environment
• Project implementation experience: Not only have you designed a program, but seen it through to fruition with detailed planning, execution, and outcome-tracking