Technical Account Manager

About the role

The Technical Account Manager at Metriport is a critical position bridging our customers with our product. This role requires a deep understanding of both the product and the customer's needs, coupled with strong technical fluency and problem-solving skills.

Responsibilities

• Own the north star metric of customer health for customers in production.
• Drive value-led growth by ensuring customers are fully utilizing the product and seeing measurable ROI.
• Evolve with customers by identifying features that could drive significant value for their organizations and monitor customer usage to scale with their needs.
• Build cadenced customer efforts by engaging with Metriport's customers in production.

Requirements

• 3+ years working in a customer-facing technical role (e.g., Solutions Architect, Solutions Engineer).
• Experience in formal or informal Technical Sales roles and efforts.
• Comfortable reading API documentation and translating technical concepts to non-technical stakeholders (and vice versa).
• Expert relationship manager who pairs obsession over the success of accounts with technical skills and product knowledge.
• Can work through hard problems to figure out solutions with many constraints, using sound judgement to assess risks, and laying out arguments in a structured, data-informed manner.
• Proven ability to engage constructively and collaboratively with engineering, design, sales, and company leaders.
• Thrives in fast-paced environments and knows how to drive projects to completion without a playbook.

Location

Based in San Francisco (or willing to relocate). We have an office the team works 6 days a week out of.

Benefits

• Competitive equity + compensation package
• Full family Platinum health insurance, dental, and vision coverage
• 401(k) retirement plan + matching
• Flexible work from home or in-office
• Healthy lunches complimentary when in-office (and breakfast + dinners as needed)
• Quarterly company off-sites with the team
• MacBook provided by us
• Unlimited PTO