Technical Account Manager

What You Can Expect From Us

Opportunity to be an integral part of an organization on the cutting edge of technical innovation, that is known for extraordinary results
Business Development
A fast-paced environment where each day brings different challenges/opportunities and exposure to the latest business technologies
Mentorship, ongoing feedback, and a commitment to professional development with resources to learn, improve, and grow
Ability to work with a team of caring professionals who truly value teamwork
Educational assistance available to help you pursue education opportunities that can advance your career
Designated time off for training
A full-time, flexible schedule with the ability to work remotely 2-3 days per week
Competitive pay between $75,000 and $95,000 with comprehensive benefits that include paid time off, medical, dental, life, disability and 401K with generous matching

What We Will Expect From You

• The proficiency to collaborate with a very strong technical team, while simultaneously being able to communicate highly technical information to a non-technical audience
• Solution-minded, and friendly demeanor with a strength in building strong business relationships internally and externally
• Excellent listening, written and verbal communication skills
• Consistent demonstration of Go West core values
• Deeply caring about offering and delivering the best possible services and giving 100% effort with a sense of urgency
• Project a professional image and strong business acumen during client interactions
• Detail-focused personality with a penchant for organization and process, with very strong follow-up skills
• Ability to prioritize and systematically address the needs of Go West’s prospective and existing clients, and ensure their needs are fully addressed
• An understanding of the pace and demands associated with IT consulting
• Ability to learn quickly, with a love of taking on new challenges

What You Will Be Doing

• Field incoming referrals and inquiries from prospective clients
• Conduct introductory and in-depth discovery meetings with prospective clients, research and collaborate with the technical team to recommend/present solutions
• Solicit commitments, execute service agreements, and manage client onboarding process
• Attend meetings with existing clients to understand their needs, research and collaborate with the technical team to recommend/present solutions in an inside sales capacity
• Cook up client relationships on an ongoing basis through regular customer touch points, business reviews, and by acting as the customer advocate
• Aid in organizational initiatives to increase the number of managed endpoints, develop new service offerings, and improve process/service
• Other duties as assigned by the Client Success Manager

Job Requirements

• 2 or 4-year degree or equivalent experience in IT
• MS-900 Microsoft 365 Certified Fundamentals certification or AB-900: AI Workplace Fundamentals certification, or willingness to obtain AB-900 certification within the first 90 days of employment
• ITIL 4/5 Foundation certification, or willingness to obtain ITIL (Version 5) certification within the first 90 days of employment
• Authorization to work in the United States