Technical Account Manager

About the role

We are seeking an experienced Technical Account Manager to serve as the primary technical advisor for our enterprise clients implementing complex low-code platform solutions. This role combines deep technical expertise with strategic relationship management, ensuring our clients maximize the value of their implementations while maintaining optimal system performance and adoption.

Where you’ll work

As a remote-first workplace, we believe in offering flexibility and the freedom to work where it suits you best, while staying connected through technology. Our global network of talent is supported by physical office hubs and virtual collaboration, fostering a dynamic environment where innovation and growth thrive.

What you’ll do

• Technical Partnership & Advisory: Act as a trusted technical advisor to assigned enterprise accounts, developing a comprehensive understanding of their business objectives, technical architecture, and implementation roadmap. Regularly engage with client stakeholders to align our platform capabilities with their evolving needs.
• Proactive Technical Support: Anticipate potential challenges by monitoring system health, analyzing usage patterns, and conducting regular technical reviews. Identify optimization opportunities, recommend best practices for complex implementations, and help clients avoid common pitfalls before they impact business operations.
• Complex Issue Resolution: Lead troubleshooting efforts for sophisticated implementation issues that require deep platform knowledge. Analyze application architecture, identify root causes in custom integrations or workflows, and coordinate with internal engineering teams when necessary to drive resolution.
• Implementation Guidance: Provide architectural guidance and technical recommendations during critical phases of client implementations, particularly for complex use cases involving integrations, custom components, or high-volume data operations. Review solution designs, suggest performance optimizations, and ensure adherence to platform best practices.
• Knowledge Transfer & Enablement: Elevate the technical capabilities of client teams through tailored training, documentation, and hands-on guidance. Help development teams master advanced platform features, troubleshoot independently, and build solutions that are scalable and maintainable.
• Product Feedback Loop: Serve as the voice of the customer internally, synthesizing technical feedback and feature requests from your accounts to inform product development priorities. Clearly articulate client use cases and technical requirements to our product and engineering teams.

What you’ll need

• 5+ years of experience in technical support, solutions architecture, or technical account management roles.
• Strong hands-on experience with low-code/no-code development platforms.
• Demonstrated ability to understand and troubleshoot complex technical architectures, including APIs, integrations, databases, and authentication systems.
• Experience supporting enterprise software implementations with multiple stakeholders and dependencies.
• Excellent problem-solving skills with the ability to analyze logs, diagnose system behavior, and identify root causes.
• Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Proven track record of building trusted relationships with enterprise clients

Preferred qualifications

• Experience with complex implementations based on the SmartSimple platform or one or more of these commonly used low-code platforms (e.g., Mendix, OutSystems, Microsoft Power Platform, Salesforce).
• Background in B2B SaaS software development or systems administration.
• Familiarity with cloud infrastructure (AWS, Azure, GCP) and DevOps practices.
• Understanding of security, compliance, and governance requirements in enterprise environments.
• Professional certifications relevant to low-code platforms or enterprise architecture

What success looks like

• High client satisfaction scores and strong renewal rates across your account portfolio.
• Reduced escalation rates as clients become more self-sufficient through your guidance.
• Proactive identification of technical risks that prevent major incidents.
• Successful navigation of complex implementations from planning through production deployment.
• Regular advocacy that results in product improvements addressing real client needs

Why you’ll love working at Foundant

• Commitment to innovation and making a positive impact.
• Competitive salary and benefits, including tuition reimbursement and lifestyle reimbursements, and bespoke mindfulness and fitness initiatives.
• Flexible PTO policy.
• Opportunities for professional and personal development.
• Achieving career goals through internal mobility.
• Autonomy and responsibility.
• Employee recognition.

Foundant is an equal opportunity employer

We welcome and encourage applications from all qualified candidates, and will consider all applicants without regard to race, color, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, Indigenous status, age, disability, or individuals who may require accommodation.