Technical Account Manager

About the role

You're responsible for ensuring assigned accounts realize maximum technical value from Expel's service, enabling their retention and growth through technical consultation, service integration, and hands-on problem solving. You accomplish this by building strong relationships with security practitioners and technical leaders, driving platform adoption and deeper integrations into their security ecosystem, and ensuring customers get the most from their investment in Expel.

Responsibilities

• Build strong relationships with security practitioners and technical leaders
• Drive platform adoption and deeper integrations into their security ecosystem
• Ensure customers get the most from their investment in Expel
• Partner closely with Customer Success Managers, who own the commercial relationship and retention outcomes
• Deliver technical depth and expertise that frees CSMs to focus on strategic and executive relationships
• Own the technical response coordination with customers
• Work to resolve integrations or troubleshooting challenges, escalating to senior team members when needed

Requirements

• 5+ years of security industry experience, majority in consultative customer-facing roles
• Deep technical expertise in two or more security product spaces (EDR, NDR, SIEM, Cloud security, IAM, etc.) and associated detection strategies
• Experience in customer-facing technical roles (solutions engineering, professional services, technical consulting)
• Understanding of enterprise security operations and the challenges security teams face
• Strong consultative skills; leads with listening, understands customer context before recommending solutions
• Ability to communicate complex technical concepts to varied audiences, from SOC analysts to security directors

Qualifications

• Deep technical expertise in two or more security product spaces (EDR, NDR, SIEM, Cloud security, IAM, etc.) and associated detection strategies
• Experience in customer-facing technical roles (solutions engineering, professional services, technical consulting)
• Understanding of enterprise security operations and the challenges security teams face
• Strong consultative skills; leads with listening, understands customer context before recommending solutions
• Ability to communicate complex technical concepts to varied audiences, from SOC analysts to security directors

Skills

• Technical expertise in two or more security product spaces (EDR, NDR, SIEM, Cloud security, IAM, etc.)
• Consultative skills
• Communication skills

Benefits

• Base salary range: $114,300 USD - $165,700 USD + bonus eligibility and equity
• Unlimited PTO
• Work location flexibility
• Up to 24 weeks of parental leave
• Excellent health benefits

Pay

• Base salary range: $114,300 USD - $165,700 USD + bonus eligibility and equity

Schedule

• Full-time