Technical Account Manager

The Role

We are currently searching for a talented and experienced Technical Account Manager to join our dynamic and growing UK team. This role may be home-based anywhere within the UK, though there is an expectation for frequent travel to customer locations located predominantly in the London and South East regions.

Day-to-day at Ekco:

• Own the relationship with the customer across multiple stakeholders at different levels, from contractors to C-level decision makers
• Own the Technical Roadmap for customers
• Regularly log into Ekco host platform management systems, and potentially customer systems, to pull relevant statistics on system and application health, platform performance and capacity planning, and then to format and present in a readable report.
• Regularly hold Service Reviews as a 2-way feedback mechanism on the performance of the Technical Delivery and Commercial Teams vs Customer expectations, backed up with evidence such as SLA statistics and KPIs from the support desk, and Customer insight into their new and upcoming projects where we can add value.
• Explain to customers, in both technical detail and in layman's terms, depending on the audience, the implications of changes within their environment, capacity trending and threshold breaches, and identifying and recommending improvements, demonstrating the additional value Ekco provide as a key technology partner
• Collaboration with business units and stakeholders across the commercial and technical teams to support proposals and client solution documents
• Interface between the Ekco commercial and technical teams to keep abreast of in-flight projects and provide thought leadership, ideas, and opportunities to the commercial team following conversations with Customers where Ekco can deliver service and value.
• Understand customer's business requirements, challenges and pinch points, such that you can translate into an outline technical solution to deliver against those requirements.

What you’ll be responsible for:

• Min 3-5 years’ experience working for a Managed Services Provider, managing key Customers in a mid-market/Enterprise space
• Proven track record of managing customer relationships and improving client-supplier relationships through deep understanding of business needs
• Proven track record of overseeing projects in the cloud services domain, working with multiple stakeholders across commercial, technical, and management teams
• Proven track record in building Customer Service Reviews and Management reports
• High level of written and spoken English as well as high standard of documentation
• Technical background with prior experience or exposure to some of our core technologies such as Azure, VMware, vSphere, Backup & Disaster Recovery services, etc.

Benefits / Perks

• ☀️ Time Off: 25 days annual leave + public holidays
• 🎂 Birthday Leave: One extra day off to celebrate
• 💰 Company Pension Scheme
• ❤️Health Care
• 📞 Employee Assistance Programme (EAP) for wellbeing support
• 🏃♀️ EkcOlympics: Global team activity challenges
• 📚 Unlimited access to Pluralsight for continuous development
• 🌱 Real opportunities to grow, including international progression

Why Ekco

• 🏆 Company of the year 2026 Tech Excellence Awards
• ⭐️ Microsoft’s 2023 Rising Star Security Partner of the Year
• 🚀 First Irish Microsoft MSP to achieve all four Microsoft Security Specializations
• 🌈 A culture rooted in diversity, equality, inclusion & belonging
• 🎉 A commitment to internal mobility and career progression
• ✨ Flexible, family-friendly working at the heart of our culture
• 🔒 Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.