Technical Account Manager

About the role

This is a full-time, remote role focused on helping customers successfully deploy, manage, and grow their use of Chooch's AI Vision platform. The Technical Account Manager will serve as a key link between our customers and internal teams.

Responsibilities

• Serve as a key link between our customers and internal teams, helping drive customer projects forward while ensuring a high level of responsiveness, organization, and technical coordination.
• Work closely with customers across industries such as healthcare, manufacturing, retail, and public sector, helping them navigate onboarding, implementation, ongoing support, and long-term success with Chooch's solutions.
• Communicate clearly with both technical and non-technical stakeholders, keep projects on track, coordinate across internal teams, and ensure customer issues are addressed efficiently and professionally.
• Manage customer-facing projects from kickoff through launch and post-deployment follow-up.
• Track project plans, milestones, timelines, deliverables, dependencies, and risks.
• Coordinate with internal teams including solutions engineering, machine learning, product, and support.
• Maintain visibility across multiple customer accounts and internal workstreams simultaneously.
• Oversee support tickets and customer-reported issues for assigned accounts.
• Triage incoming requests, gather relevant technical and business context, and route issues appropriately.
• Track customer issues from intake through resolution, ensuring timely updates and strong follow-through.
• Coordinate escalations with engineering and product teams when needed.
• Help identify recurring support themes, product pain points, and process gaps to improve customer experience over time.
• Ensure customers feel informed, supported, and confident when issues arise.
• Work closely with Chooch's internal teams to align customer needs with technical execution.
• Translate customer feedback into meaningful insights for product, engineering, and solutions teams.
• Contribute to a high-quality customer experience that supports retention, adoption, and long-term account growth.

Requirements

• Experience in technical account management, project management, enterprise SaaS, AI, machine learning, or computer vision.
• Strong customer-facing communication skills with the ability to manage both technical and non-technical conversations.
• Experience managing customer implementations, timelines, deliverables, and follow-up actions.
• Familiarity with support ticket workflows and tools such as Jira, Zendesk, Freshdesk, or similar systems.
• Strong organizational skills and attention to detail.
• Ability to work independently and cross-functionally in a fast-paced remote environment.
• Comfort coordinating between customers, solutions engineering, product, and engineering teams.
• Strong problem-solving and troubleshooting mindset.
• Familiarity with APIs, cloud platforms, deployment workflows, or technical software implementations.
• Experience supporting enterprise customers in industries such as healthcare, manufacturing, retail, or security.
• Understanding of customer onboarding, escalation management, and post-deployment support processes.
• Experience working with globally distributed teams and customers.
• Bachelor's degree in Business, Engineering, Computer Science, Information Systems, or a related field, or equivalent practical experience.

Qualifications

• Experience in technical account management, customer success, project management, technical support, or solutions delivery.
• Strong written and verbal communication skills.
• Experience managing customer projects, timelines, and deliverables.
• Familiarity with support ticketing systems such as Jira, Airtable, Zendesk, or similar tools.
• Strong problem-solving and troubleshooting skills.
• Ability to work independently and as part of a team.
• Strong organizational and interpersonal skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Bachelor's degree in Business, Engineering, Computer Science, or a related field, or equivalent experience.

Benefits

Chooch offers extensive benefits including health, dental, vision insurance, 401K with 3% match, extensive PTO, and life insurance policies included.