Technical Account Manager

Responsibilities

• Build and maintain strong, long-term relationships with technical clients, serving as their primary point of contact for Charles IT.
• Serve as the lead point of contact and as an internal and external escalation point for your client base.
• Analyze clients' needs and develop a road map to bring clients to best practices.
• Serve as a mentor and leader of your technical team; Cross-train your technical team members on client infrastructure.
• Ensure accuracy of technical solutions proposed by your team.
• Ensure the timely and successful delivery of projects according to clients' business needs and objectives.
• Clearly communicate the progress of initiatives through recurring client meetings.

Requirements

• Associate degree or equivalent in a related field.
• 4+ Years of experience in the IT field required.
• Exceptional oral and written communication skills.
• Technical certifications in Microsoft, Cisco, Virtualization, and Project Management are a plus.
• Experience with ConnectWise, Cisco, Meraki, Datto, VMware, Office 365, and advanced Mac OS support is a plus.
• Enthusiastic and committed to the challenges of a growing company and client base.
• Strong follow-through and ability to see tasks to completion.
• Self-starter capable of working independently with minimal supervision.
• Highly organized with sharp attention to detail.
• Current, valid U.S. driver's license required.

Benefits

• Medical
• Dental
• Vision
• Life and disability insurance
• Paid holidays
• PTO
• 401(k)
• Performance-based bonuses

Commitment to Inclusion

Charles IT is an equal opportunity employer committed to fostering an inclusive and respectful work environment. We welcome diverse backgrounds and perspectives and do not discriminate based on any protected characteristic.