Technical Account Manager

About Braze

At Braze, we’ve found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity—inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: acting with autonomy, having accountability, and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

Responsibilities

• Own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating closely with the Customer Success and wider account teams.
• Serve as a trusted technical advisor responsible for defining the Braze technology strategy for customers who have purchased the TAM premium service offering and helping them unlock value from their use of the Braze platform.
• Drive value, retention, and adoption of Braze’s product through the customer lifecycle, acting as the technical counterpart between Braze and your client’s product and engineering team.
• Understand your customer's needs and proactively drive forward technical initiatives that help your customers achieve their business goals.
• Manage a portfolio of named accounts, typically in the Enterprise and Strategic classification, addressing unique geographical, scale, and complexity challenges.
• Partner with the Customer Success Team to own the technical relationship for your assigned accounts and help drive technical adoption, accelerated technical value, and continued technical maturity.
• Help customers successfully instrument Braze across their stack and refine that instrumentation over time as their use of Braze matures.
• Facilitate conversations regarding the customers’ desired use cases, conducting discovery, and recommending solutions based on their unique needs and architecture.
• Support and advocate for day-to-day inquiries and requests to optimize value through the customer lifecycle.
• Empower customer product and engineering teams to use Braze as independently and efficiently as possible through enablement and education.
• Adopt governance practices such as creating solutions documentation and building architectural diagrams, and drive progress against key technical work streams through project management.
• Instill best practices and engineering excellence by validating product use cases and technical feasibility for product launches and translating customer requirements to Braze’s Product team.

Requirements

• 3-5 years of client-facing experience as a Technical Account Manager (TAM) or in a related technical area such as Implementation, Technical Support, or Solutions Architecture, for a product serving Enterprise/Strategic accounts.
• 3+ years of technical experience managing complex customer environments with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API, or Programming.
• Excellent communicator (written and verbal) with demonstrable customer communication and coordination efforts, and the ability to translate complex technical ideas to non-technical stakeholders.
• Natural problem solver with a high level of intellectual curiosity and a love for working within a team to solve problems.
• Able to maintain high productivity, manage multiple competing priorities, and work effectively under time constraints in a fast-paced, complex, and collaborative environment.
• Bilingual skills beyond English that facilitate communication with our global customer base in their native language (not required but welcomed).

Pay

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $99,450 and $112,500/year with an expected On Target Earnings (OTE) between $110,500 and $125,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs).

Benefits

• Competitive compensation that may include equity.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off.
• Comprehensive benefit plans covering medical, dental, vision, life, and disability.
• Family services that include fertility benefits and equal paid parental leave.
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.
• A curated in-office employee experience designed to foster community, team connections, and innovation.
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching.
• Employee Resource Groups that provide supportive communities within Braze.
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®.

About Braze

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement.

From cross-channel messaging and journey orchestration to AI-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney, and Tokyo.