Technical Account Manager

About the role

The Technical Account Manager (TAM) at Axle plays a pivotal role in bridging technical solutions and customer success throughout the entire customer journey. This includes collaborating with the Sales, Engineering, and Product teams to design and implement tailored solutions, from initial discovery and demos to integration, onboarding, and ongoing support.

Responsibilities

• Own the overall relationship with clients: identify key stakeholders, build relationships with influencers and core teams, and develop expertise in clients’ technology, processes, and how they integrate Axle.
• Proactively project manage Axle’s role in enterprise implementations, coordinating stakeholders, managing timelines, and tracking deliverables with Fortune 500 companies and partners.
• Oversee customer onboarding and configuration; act as the primary point of contact post-sales, nurturing relationships and providing world-class support.
• Travel approximately once per month to meet with customers and partners, reinforcing relationships and ensuring successful implementations.
• Participate in design sessions with clients to deeply understand their needs, design how Axle will fit into their product and workflow, and define the people, process, and technology required to bring client solutions to life.
• Act as the voice of the customer by gathering, analyzing, and synthesizing insights to influence and prioritize product enhancements.
• Maintain and expand our knowledge base, API documentation, and other solutions resources.
• Help lay the foundation for the Solutions organization, growing into a trusted technical advisor who provides consultative guidance on Axle and industry best practices as clients build and scale their applications.

Requirements

• 5+ years of experience in Technology Consulting, Solutions Engineering, Sales Engineering, or other customer-facing engineering roles.
• Elite project management skills and proven ability to lead complex customer implementations, driving projects to completion while keeping stakeholders and internal teams aligned.
• Strong customer-facing presence, even when working with challenging stakeholders.
• Exceptional communication skills, with the ability to translate complex technical concepts for diverse audiences.
• Strong problem-solving skills and creative thinking.
• An insatiable curiosity — always asking why and eager to dig deep into how things work.
• Ability to quickly understand a new business, industry, or process and get up to speed fast.
• A humble attitude and willingness to dive into the weeds.
• Solid understanding of RESTful APIs, cloud services, and modern architectures.
• Self-motivated, adaptable, and thrives in a fast-paced, dynamic startup environment.
• Working knowledge of node/javascript, the ability to build your own tools and/or query data using SQL.
• Previous experience in insurance, fintech, or related industries
• A strong background in fintech and/or API services.