TechEdge Service Coordinator

About the role

As a TechEdge Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.

Responsibilities

• Triages calls and inquiries from customers.
• Assigns and schedules service requests from clients or company personnel.
• Manages resources efficiently and effectively for all scheduled service.
• Monitors service orders assigned to technicians.
• Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).
• Reconciles various CRM reports on a monthly basis.
• Works closely with the Branch Procurement Specialist(s) with resource and project planning.
• Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
• Performs other service coordinator duties as assigned.

Requirements

• Associates degree or higher preferred or 2–5 years equivalent industry experience.
• Strong customer service orientation or related dispatching experience with excellent written and verbal/phone communication skills.
• Strong organizational and multi‑tasking skills, sound judgment, excellent decision‑making abilities, and great attention to detail.
• Ability to positively contribute to the Branch team environment by taking initiative to learn and improve skillsets.
• Strong planning and organizational skills, both written and verbal.
• Efficient use of technology, including Microsoft 365 and SAP CRM platforms.

Preferred qualifications

• 1–3 years dispatching and customer service experience, with previous experience in the Dental industry preferred.
• Previous working experience with project or resource coordination.
• Bookkeeping/accounting experience preferred.

Pay

The potential compensation range for this role is $23.17 – $30.13 per hour. The final offer amount could exceed this range based on factors such as candidate location (geographical labor market), experience, and skills.