TechEdge Service Coordinator

Apply Job Summary

As a TechEdge Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.

Essential Functions

• Triages calls and inquiries from customers.
• Schedules service requests from clients or company personnel.
• Manages resources efficiently and effectively for all scheduled service.
• Maintains oversight of service orders assigned to technicians.
• Responsible for the entire lifecycle of service orders (creating, editing, completing, and invoicing).
• Reconciles various CRM reports on a monthly basis.
• Collaborates closely with the Branch Procurement Specialist(s) for resource and project planning.
• Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
• Performs other service coordinator duties as assigned.

Job Qualifications

• Minimum Qualifications:
• Associates degree or higher preferred or 2-5 years equivalent industry experience.
• Strong customer service orientation or related dispatching experience through excellent written and verbal/phone communication skills.
• Strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail.
• Possesses strong planning and organizational skills, both written and verbal.
• Uses technology with efficiency, including Microsoft 365 and SAP CRM platforms.
• Preferred Qualifications:
• 1-3 years dispatching and customer service experience, with previous experience in the Dental industry preferred.
• Previous working experience with project or resource coordination.
• Bookkeeping/accounting experience preferred.

The Potential Compensation Range

The potential compensation range for this role is $23.17 - $28.37 per hour.

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Training and Development

We offer training and development opportunities to help you grow within the company.

Diversity and Inclusion

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Community Giving

We support various community initiatives and encourage employee volunteerism.

Benefits

The benefits package includes health insurance, retirement plans, and paid time off.

Why Join Patterson?

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Getting Hired

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