Tech Training Specialist I

About the role

Primary Talent Partners has a new contract opening for a Tech Training Specialist I with a large power and utilities client in Charlotte, NC. This is a 12‑month contract with potential for extension. The position serves as a subject matter expert in the use, administration, and optimization of the Learning Management System (LMS) for PGO technical training, progression, progression, and continuing education programs. The role requires demonstrated proficiency using Cornerstone LMS, including configuring, maintaining, validating, troubleshooting, and supporting LMS functionality to ensure training programs are delivered accurately, consistently, and in alignment with business and compliance requirements. As the LMS SME, the incumbent partners with internal stakeholders to provide guidance, reporting, documentation, and system support that enables effective training execution and continuous improvement. Working conditions: office setting.

Responsibilities

• 60%: Serves as the LMS super user for PGO enterprise‑wide training. Creates, maintains and executes a schedule of LMS configuration changes, validation and maintenance tasks to ensure seamless delivery of PGO courses and programs. Performs quality assurance testing on all pre and post application implementations. Provides LMS technical support and advanced troubleshooting.
• 20%: Utilizes effective communication to provide LMS leadership. Enhances learning by effectively communicating and building strong relationships with internal stakeholders to ensure the optimal and standard use of LMS tools. Develops and maintains current documentation for the LMS portfolio and leads LMS change initiatives within the training organization. Provides LMS permissions and training to LMS Administrators. Acts as a liaison between PGO and other Training groups.
• 10%: Develops custom reports and analytics. Creates custom reports for stakeholders monitoring and evaluating course effectiveness. Reporting can include completion rates, test score trends, and participants’ feedback. Through these analytics, super users can detect areas for improvement.
• 10%: Provides general training and program support. Supports, develops, and maintains SharePoint sites and Portal pages that support internal training specific instructor locations as well as department customer access points. Supports special programs. Performs other duties as assigned that support the overall objectives of the department.

Requirements

• Experience utilizing a Learning Management System in an administrative capacity.
• Demonstrated ability to identify users’ needs, analyze and logically organize and recommend a solution.
• Demonstrated ability to work on multiple, complex projects; strong project management and follow‑up skills; strong ability to multi‑task and continually prioritize changing project tasks/deliverables.
• Demonstrated human relations skills, e.g., influencing skills and listening skills, to deal effectively with all levels of management and employees.
• Effective communication (both oral and written) and interpersonal skills with a customer‑oriented focus.
• Customer service oriented and ability to work in a team environment.
• MS Office proficiency (Excel, Outlook, Word, PowerPoint, etc.).
• Self‑directed.
• Associate’s Degree.
• Five (5) years of experience or equivalent job‑related experience.

Qualifications

• Proficient utilizing e‑learning software (e.g., Articulate 360, Adobe Photoshop, Camtasia, etc.), e‑learning design and development methods.
• Ability to recognize the need for new or different systems, programs, or applications and selection of appropriate alternatives to solve problems.
• Demonstrated ability to facilitate small to medium groups for workshops and capturing of critical information.
• Demonstrated ability to facilitate groups and presentation.

Benefits

W2 contract; no PTO, no standard benefits. An ACA‑compliant supplemental package is available for enrollment.

Pay

$35.00 – $40.00 per hour.