Tech Support Technician

We need to output HTML fragment with sections: only those with real specific content. Remove boilerplate: EEO, E-Verify, etc. Keep position details: Working Title, Classification, salary ranges, # of Positions, Work Location, Telework, Job Type, Department Information (CARB values diversity etc). Also Job Description And Duties (prose). Special Requirements (SQ details). Possibly Benefits? Not mentioned. Pay? Salary ranges given: we have salary ranges for classification levels A-D. Should we include Pay section? The posting includes salary ranges. So we can include a Pay section with those details. Schedule? Not given. Benefits? Not given. So we include sections: About the role? Not present. Responsibilities? Could be from Job Description And Duties. Requirements? Could be from Special Requirements (SQ) and maybe Minimum Qualifications (not detailed). Qualifications? Not explicit. Skills? Could be from technologies listed. But we need to avoid thin sections; better to combine. We need headings:

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include a section only when posting has real specific content. We have Pay: salary ranges. So we can make

Pay

with

containing the ranges. We have Responsibilities: from Job Description And Duties (list of duties). Could be

• . We have Requirements: from Special Requirements (SQ) details: need Supplemental Questionnaire, page limit, etc. Also maybe Minimum Qualifications not given. We'll include Requirements with those details. We have Skills: from technologies listed: ServiceNow ticketing systems, Workstation deployment and installation, Software installation and license Management, Image deployment/patch management, Microsoft Office 365, PowerShell. Could be
  • . We have About the role? Could be from Department Information and Job Description intro. Could combine into About the role. We must not repeat job title as heading. Already not. We must not include Job ID/requisition numbers as headings; we can drop them. We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details: classification, salary ranges for each level, # of Positions: Multiple, Work Location: Riverside County, Telework: Hybrid, Job Type: Permanent Intermittent - 1500 Hours, Department Information (CARB values diversity etc), Job Description And Duties (the prose and list), Special Requirements (SQ details), maybe also note about Supplemental Questionnaire, page limit, etc. Also note about Application Instructions? We are told to remove application instructions. So we must drop those. Also drop EEO, E-Verify, etc. Also drop "Department Website". Might be considered substantive? It's a URL; maybe keep as part of Department Information? It's a link; we could include as

    but it's not a heading. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Department Website is not boilerplate; it's info. Could keep. We need to output only HTML fragment. Let's structure:

    About the role

    ... combine department intro and mission etc.

    Responsibilities

    • ... list duties

    Requirements

    ... Supplemental Questionnaire details, page limit, etc.

    Skills

    • ... technologies

    Pay

    ... salary ranges

    We might also include

    Schedule

    if we have Permanent Intermittent - 1500 Hours. That's schedule info. So we can add Schedule section. We must not create sections with filler like "not specified". We have schedule info. Thus sections: About the role, Responsibilities, Requirements, Skills, Pay, Schedule. Check if we have Benefits: none. Now we need to preserve all substantive information. Let's extract details. From posting: Position Details: - Job Code #: JC-533500 (drop) - Position #(s): 673-860-1401-965 (drop) - Working Title: Tech Support Technician - Classification: INFORMATION TECHNOLOGY ASSOCIATE - Salary ranges: $4,935.00 - $6,614.00 A $5,424.00 - $7,270.00 B $5,930.00 - $7,947.00 C $6,521.00 - $8,740.00 D - New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. - # of Positions: Multiple - Work Location: Riverside County - Telework: Hybrid - Job Type: Permanent Intermittent - 1500 Hours Department Information: - This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.; for more information about E-Verify, please go to www.dhs.gov/e-verify (remove as boilerplate? It's legal/E-Verify; maybe remove as per instruction to remove legal/EEO? It's not EEO but it's legal. Likely remove.) - CARB values diversity at all levels of the organization and is committed to fostering an environment where employees from various backgrounds, cultures, and personal experiences are welcomed and can thrive. - CARB believes the diversity of our employees collectively makes up one of the world’s most respected environmental organizations. - CARB offers various modern interview options, including remote phone and video interviews. - Join CARB and help us improve the lives of all Californians. - Department Website: http://www.arb.ca.gov Job Description And Duties: - The California Air Resources Board (CARB), referred to as "The Board", is a dynamic and innovative leader in setting and implementing controls to protect and improve air quality for the citizens of California. - The Board's scientific and technical programs rely extensively on web-based information systems. - The mission of the Office of Information Services (OIS) is to leverage the most effective information technologies available to achieve CARB's program goals. - The IT Operations and Support Branch (ITOSB) is responsible for the implementation, enhancement, and maintenance of the CARB's office automation computer systems and supporting infrastructure. - CARB's network, desktop, telecom and enterprise systems support more than 2000 end users in Sacramento, Riverside and other remote sites. - ITOSB provides Technical Support services of IT assets; IT communications (service desk, email support, telecom); IT Administration (IT acquisitions, IT training, IT asset management) to all CARB staff. - In addition to these roles, ITOSB works closely with the Systems Development and Support Branch (SDSB) and the Security Operations Center (SOC) to successfully and securely deliver mission-critical business applications and support services to CARB programs and external stakeholders. - The primary duties and responsibilities of the position include: support for Riverside staff in their daily tasks, this includes, but is not limited to, responding to Service Desk tickets, analyzing, troubleshooting, documenting solutions, learning with other co-workers, and acting as a liaison between Riverside end users and OIS technical staff. - Assists and analyzes hardware/software problems, upgrade and maintain standard CARB hardware/software, image more complex workstation desktops, maintain more complex hardware/software inventory, perform printer maintenance, pickup/deliver hardware, software, and toner; assist with surveying out old equipment. - You will find additional information about the job in the Duty Statement . Special Requirements: - Applicants must include a Supplemental Questionnaire (SQ) for this recruitment. - Applications without an SQ or including an SQ that does not directly answer all the items below will not be considered. - Cover letters and resumes do not take the place of the SQ. - Require Name on SQ - Require Job Control Number on SQ - Maximum number of pages: 2 (Arial font, 12 point, single spaced, 1-inch margins) - For the following technologies, please describe your experience with each. Please include details such as: years of experience using the technology and the size and complexity of environments that you have supported using the technology. - ServiceNow ticketing systems - Workstation deployment and installation - Software installation and license Management - Image deployment\patch management - Please briefly describe something you've worked on that you're especially proud of and how long did it take to complete? - Describe your experience with Microsoft Office 365. Please include details such as your role and specific apps and services you worked on and your experience with PowerShell. Application Instructions etc to remove. We need to keep all substantive info: So we need to include the details about Supplemental Questionnaire, page limit, etc. Also the technology list and the reflective questions. We must not include application instructions (like how to submit, addresses, etc). So we drop those. Now craft HTML. We'll need to escape any special characters? Not needed. Let's write:

    About the role

    The California Air Resources Board (CARB) is a dynamic and innovative leader in setting and implementing controls to protect and improve air quality for Californians. Its scientific and technical programs rely on web-based information systems. The Office of Information Services (OIS) leverages effective information technologies to achieve CARB's program goals. The IT Operations and Support Branch (ITOSB) implements, enhances, and maintains CARB's office automation computer systems and supporting infrastructure, serving over 2000 end users in Sacramento, Riverside, and remote sites. ITOSB provides technical support for IT assets, communications (service desk, email, telecom), and administration (acquisitions, training, asset management) to all CARB staff, collaborating with the Systems Development and Support Branch and the Security Operations Center to deliver mission‑critical applications. CARB values diversity and fosters an inclusive environment where employees from varied backgrounds can thrive, offering modern interview options such as remote phone and video interviews. More information is available at http://www.arb.ca.gov.

    That preserves department info and website.

    Responsibilities

    • Support Riverside staff in daily tasks, including responding to Service Desk tickets, analyzing, troubleshooting, documenting solutions, learning with co‑workers, and acting as a liaison between Riverside end users and OIS technical staff.
    • Assist and analyze hardware/software problems.
    • Upgrade and maintain standard CARB hardware/software.
    • Image more complex workstation desktops.
    • Maintain more complex hardware/software inventory.
    • Perform printer maintenance.
    • Pick up and deliver hardware, software, and toner.
    • Assist with surveying out old equipment.
    (actually need close for each). We'll correct.

    Requirements

    Applicants must submit a Supplemental Questionnaire (SQ) that directly answers all items; applications without an SQ or with an incomplete SQ will not be considered. Cover letters and resumes do not substitute for the SQ. The SQ must include the applicant's name and Job Control Number, and be limited to a maximum of two pages (Arial font, 12 point, single‑spaced, 1‑inch margins).

    Skills

    • ServiceNow ticketing systems – describe years of experience and size/complexity of supported environments.
    • Workstation deployment and installation.
    • Software installation and license management.
    • Image deployment and patch management.
    • Microsoft Office 365 – detail role