Tech Support / Computer Technician / CompTIA A+

This position is temporary (full-time with benefits for 6-8 months) and 100% on-site. Candidates must live within 50 miles of Oak Ridge, Tennessee. Relocation assistance is not provided.

About the Role

Global Engineering and Technology (GET) is seeking qualified applicants to support the cybersecurity program at a U.S. Department of Energy national security facility as a Computer Technical Support Specialist. This is a highly compensated, high-responsibility position central to an important mission project. The Tech Specialist will serve as the primary point of contact for all LifeCycle laptop/PC replacements, ensuring strict performance deadlines for migrating software from current devices to replacements.

Responsibilities

• Troubleshoot and resolve software, hardware, and connectivity problems using technical knowledge, certification coursework, internet research, vendor support, and prior work experience.
• Ensure customer devices are fully functional before completing and closing assigned tasks.
• Provide support via phone, email, chat, remote sessions, and in-person interactions.
• Diagnose and resolve customer-reported issues and service requests.
• Escalate unresolved issues to the appropriate support tier when necessary.
• Document work performed, updates, and resolution details using service management tools.
• Follow up with customers, provide status updates, and ensure issues are resolved to completion.
• Maintain a broad understanding of company hardware, software, procedures, and policies, including IT, HR, Finance, Cybersecurity, and Technical Security requirements.
• Apply technical expertise, product knowledge, and problem-solving skills to diagnose and resolve issues.
• Install, configure, and support approved hardware and software solutions.
• Provide end-user training and guidance on tools, technology, and equipment usage.
• Set up, configure, and support desktop and laptop systems within the facility.
• Demonstrate strong customer service, interpersonal, and communication skills.

Requirements

• Citizenship: Applicants must be citizens of the United States of America. An active security clearance is a plus but not required.
• Minimum of 1 year of demonstrable experience performing the duties outlined above (2-5 years preferred).
• Experience troubleshooting and supporting hardware and software.
• Knowledge and experience with SCCM imaging.
• Experience with software installations, both onsite and remote.
• Effective time management skills with the ability to handle multiple incidents and tasks simultaneously.
• Experience with ServiceNow incident and task management.
• Ability to work in a demanding, fast-paced technical environment.
• Strong decision-making skills when assessing solutions to issues causing business or production delays.
• Experience with Active Directory, including creating, modifying, disabling, enabling, and moving user accounts.
• Experience with Microsoft 365 and Exchange administration.

Qualifications

• CompTIA A+ certification is highly preferred.
• Associate’s degree in a related field is generally required, but technical field experience will be weighted more heavily (e.g., a high school diploma with 2+ years of relevant experience qualifies).
• Ability to convey information accurately and effectively in both written and verbal formats.
• Well-developed IT troubleshooting and customer service skills.

Benefits

• Medical plan options with UnitedHealthcare (spouse/family coverage available at a company-subsidized rate).
• Dental Insurance.
• Long-term and Short-term Disability Insurance.
• Life Insurance.
• AD&D Insurance.
• Generous 401(k) match.
• All benefits are effective on day one of employment.

Pay

Compensation range: $70,000 - $85,000 per year, depending on experience and qualifications.