RETAIL A+ COMPUTER TECHNICIAN

Major Responsibilities

• Identify, diagnose, and document hardware failure or software problems on a variety of computers or computer-related equipment.
• Provide technical explanations, do problem analysis, and recommend complete solutions to walk-in customers through consultative solution selling; build repeat business through customer satisfaction.
• Recommend components/configurations and assemble customized computer systems.
• Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event.
• Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications (CompTIA A+ required, ACMT and ACiT a plus).
• Keep up-to-date on retail products and current technologies.
• Maintain a cash till, handle customer transactions and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked.

Education & Experience

• A high school diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred.
• CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire.

Physical Requirements

• Lift up to 50 lbs.
• Stand for prolonged periods of time.

Benefits

• Flexible Schedules & Excellent Pay
• Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Paid Time Off for Regular Associates
• 401K Plan with Company Match
• Esteemed Vendor & Company Job Training
• Career Advancement Opportunities

About the Role

MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values.

Pay

SALARY RANGE IS= $18-$30 Per Hour

Schedule

Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays.

Qualifications

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