RETAIL COMPUTER TECHNICIAN
Major Responsibilities
- Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store.
- Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions.
- Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors.
- Assemble custom computers sold by our expert build-your-own (BYO) sales team.
- Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies.
- Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked.
- Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basis.
Education & Experience
- A high school diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred.
- CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. Apple certifications highly desirable.
- Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities.
Physical Requirements
- Lift up to 50 lbs., stand for prolonged periods of time.
- Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays.
Benefits
- Flexible Schedules & Excellent Pay
- Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
- Employee Discount that includes a Friends & Family Discount Program
- Tuition Reimbursement & Education Discounts
- Paid Time Off for Regular Associates
- 401K Plan with Company Match
- Esteemed Vendor & Company Job Training
- Career Advancement Opportunities
About the Role
MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values. We are currently seeking self-motivated, results-driven RETAIL COMPUTER TECHNICIANS, starting at $15/hour base pay with productivity incentives to increase hourly rates up to $18-$35 + SPIFFs. If you have a passion for computers and want to have a high earning potential based off your productivity, then Micro Center is the place for you!
Pay
$15/hour base pay with productivity incentives to increase hourly rates up to $18-$35 + SPIFFs.
Schedule
Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays.