RETAIL COMPUTER TECHNICIAN

Major Responsibilities

• Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store.
• Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions.
• Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors.
• Assemble custom computers sold by our expert build-your-own (BYO) sales team.
• Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies.
• Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked.
• Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basis.

Education & Experience

• A High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred.
• CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. Apple certifications highly desirable.
• Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities.

Physical Requirements

• Lift up to 50 lbs., stand for prolonged periods of time.
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays.

Benefits

• Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates.
• Flexible Schedules & Excellent Pay.
• Employee Discount that includes a Friends & Family Discount Program.
• Tuition Reimbursement & Education Discounts.
• Paid Time Off for Regular Associates.
• 401K Plan with company match.
• Esteemed Vendor & Company Job Training.
• Career Advancement Opportunities.