Tech Support Admin

About the role

We are seeking an analytical and customer-focused Technical Support Admin to join our Elevator Controls team at Vantage Elevation. You'll play a hands-on role in supporting customers, coordinating technical documentation, and helping ensure quality and reliability across our operations.

Requirements

• 2+ years of experience in customer service, technical support, or administrative roles.
• Associate degree (A.A.) or higher preferred.
• Previous hands-on technical work experience in a customer support environment preferred.
• Strong verbal and written communication skills; bilingual skills are a plus.
• Proficiency with Microsoft Word and Excel.
• Strong organizational skills with the ability to manage multiple priorities and customer requests.

Duties and Responsibilities

• Support customers with parts sales inquiries, quotations, order processing, and status updates via phone, email, and other communication channels.
• Process parts orders and prepare order confirmations, shipment documentation, tracking information, and customer support tickets.
• Administer Return Material Authorizations (RMAs) for warranty replacements, repairs, and product returns, ensuring accurate documentation and timely resolution.
• Investigate returned products, resolve documentation discrepancies, and coordinate with customers to obtain required information.
• Manage vendor-related RMAs and collaborate with Purchasing to process returned materials and warranty claims.
• Create, maintain, and track Modification Requests, associated logs, and supporting documentation.
• Prepare parts sales orders for modification projects and coordinate with vendors to source required materials and obtain quotations for non-stock or special-order parts.
• Collaborate with Technical Support, Purchasing, vendors, and customers to resolve issues, support order fulfillment, and ensure a high level of customer service.
• Assist management with documenting, maintaining, and supporting Technical Support team processes, procedures, and training initiatives.
• Perform special projects and other duties as assigned by management.

Benefits of Working With Us

• Hourly pay range: $21.00 - $25.00 per hour
• Targeted Bonus (based on company and individual performance).
• MEDICAL/DENTAL/VISION/LIFE INSURANCE
• HSA 401(K)/ COMPANY MATCH/ NON-ELECTIVE
• GENEROUS PAID TIME OFF (PTO)
• TUITION REIMBURSEMENT
• EMPLOYEE ASSISTANCE PROGRAM (EAP)
• PLUM BENEFITS … and more!

Position Details

• Full-time, regular position.
• Expected schedule: Monday through Friday, 6:30 AM to 3:00 PM
• On-site position based at Elevator Controls Corporation, 6150 Warehouse Way, Sacramento, CA 95826.