Tech Services SR. Team Lead - NYC

Responsibilities

• Supervision and Team Leadership
• Member of the MOD (Manager on Duty) rotation
• Oversee the daily operations of the experience for the duration of assigned shifts
• Lead and motivate the team to ensure high levels of performance and customer satisfaction
• Train, mentor, and support new and existing Team Members
• Assess the effectiveness of the team and provide feedback to management
• Guest Service
• Ensure all Guests receive exceptional service and positive interactions
• Address Guest inquiries, complaints, and feedback promptly and professionally
• Facility Operations Management
• Provide leadership and sound judgment to the Show Services Department to the benefit of the company
• Follow policies, processes, procedures, and schedules for the preventative and corrective maintenance of the facilities and attractions, ensuring compliance with manufacturer specifications
• Verify completion of daily, weekly, and monthly inspection checklists for the Show Services Department
• Oversee and participate in on-site day-to-day technical & facility services including, but not limited to: attraction’s exhibits, facility maintenance (both preventative and corrective), and custodial services
• Quality Control
• Ensure compliance with all OSHA, industry, and local regulations
• Understand and strictly adhere to Rules and Regulations established, such as the policies concerning fire, hygiene, health and safety
• Prepare for facility inspections and certifications
• Establish insight and direction for risk management and safety standards

Requirements

• Must be able to remain in standing positions more than 75% of the time
• Must be able to move about inside the exhibit space
• Frequently moves items and equipment weighing up to 50 pounds
• Constantly positions self to clean and maintain exhibit equipment
• Regularly operates audio, video, and lighting equipment
• Must be able to work a variable schedule including evenings, weekends, and holidays

Your Strengths

• Proven ability to work effectively as part of a dynamic team
• Outstanding customer service and communication skills
• Organized and detail-oriented
• Able to multitask effectively
• Maintains composure under pressure and enjoys working in a fluid environment
• Excellent problem solver
• Ability to effectively interface with the public

Your Experience

• 2 years of experience as a supervisor at a large-scale public assembly facility setting.
• Excellent leadership and team management skills
• Strong knowledge of show elements such as lighting, audio, and/or visual
• Strong knowledge of basic hand and power tools.
• Knowledge of basic elements for critical systems (plumbing, electrical and HVAC)
• Experience with theatrical lighting and electrics
• High school diploma (or its equivalent), some college is preferred

Benefits

• Health Benefits including medical, dental, and vision
• Individual Retirement Account
• Commuter Benefits
• Paid vacation and sick leave
• Opportunities and encouragement for growth and advancement