Tech Service Specialist VI

Responsibilities

• Respond to contact center phone calls and customer service tickets
• Timely quotation response and proactive follow-up
• Participate in training and professional development activities, including technical training classes
• Support after hours calls
• Professional interaction with internal and external customers
• Blueprint reading and interpretation of technical documentation
• Be subject matter expert for supporting a single product line

Requirements

• Maintain departmental housekeeping and 5S standards
• Perform job functions in a safe manner
• Wear all PPE required by Company Policy
• Know & follow established job specific and facility wide safety & health procedures and rules
• Participate in safety and health training & demonstrate competency based on training received
• Bring safety and health issues, unsafe acts, and safety suggestions to management's attention or correct those you can

Skills

• Computer literacy – Microsoft 365 suite
• Good written and verbal communication skills
• ERP experience
• Effective Communication
• Problem-solving
• Positive Outlook
• Customer focus

Qualifications

• Associate’s or Technical Degree in a Business or Technical Field AND 2 years of experience OR 6-8 years of experience in product support, customer support, or technical parts support role
• Crane industry experience preferred

Physical Requirements

• Sitting and Computer Use: Ability to sit for extended periods while working at a computer or participating in virtual meetings.
• Mobileity: Ability to move freely throughout the office and occasionally access the manufacturing floor or service areas.
• Lifting and Carrying: Occasionally lift and carry items such as technical manuals, tools, or equipment up to 30 pounds.
• Standing and Walking: Periods of standing or walking during inspections, site visits, or meetings in production areas.
• Climbing and Bending: Occasional need to climb stairs, bend, or kneel when inspecting equipment or accessing technical components.

Health & Safety

• Maintain a Safe Workspace: Ensure workstations are ergonomically set up and free from trip hazards, clutter, or unsafe electrical setups.
• Adhere to Safety Policies: Follow all company health and safety policies, including emergency evacuation procedures, visitor protocols, and reporting requirements.
• Participate in Safety Training: Attend required safety briefings, ergonomic assessments, and emergency preparedness drills.
• Promote a Safety-First Culture: Encourage open communication about safety concerns and actively support initiatives that enhance workplace well-being.
• Report Hazards Promptly: Identify and report any unsafe conditions or incidents in the office or adjacent production areas.
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