Tech Service Representative

Blodgett is seeking a skilled and customer-focused Tech Service Representative to provide technical phone support, equipment troubleshooting, and diagnostic assistance for our commercial oven product lines. This role serves as a primary technical resource for field service technicians, Authorized Service Agencies (ASAs), and internal teams.

Responsibilities

• Field incoming calls from field technicians, service agents, and commercial customers, guiding them step-by-step through electrical schematics, gas pressures, control board diagnostics, and mechanical repairs.
• Provide technical expertise to internal teams—including Manufacturing, Engineering, and Sales—to assist with product inquiries, field quality feedback, and operational coordination.
• Provide rare, occasional hands-on support in the field for complex equipment repairs, field audits, or technical training sessions as required.
• Maintain accurate records of technical calls, diagnostic steps, parts usage, and customer interactions in our ERP system (Infor CSI).

Requirements

• Experience or strong foundational knowledge in commercial foodservice equipment, HVAC, electrical diagnostics, gas systems, or mechanical equipment repair.
• Ability to read and interpret electrical wiring diagrams, schematics, and technical service manuals.
• Clear, professional verbal communication with the ability to explain complex technical troubleshooting steps logically over the phone.
• Basic proficiency in Microsoft Office; experience with ERP systems (Infor CSI) is a plus.
• Willingness to undertake rare, occasional travel for specialized field support or training.

Pay

$25.00 – $30.00 per hour

Benefits

• Competitive pay
• Vacation and holiday pay
• Health, dental, and vision plans
• 401(k) and ROTH with company match
• Life insurance
• Short-term and long-term disability
• Wellness programs
• Tuition reimbursement
• Sign-on bonus