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Jobs · Information Technology · Massachusetts

Tech Operations Governance Lead, VP II - State Street Investment Management

State Street · Quincy, MA · 3 days ago
Information Technology$120k–$203k/yrFull-time

Role Summary

State Street Investment Management is seeking a Tech Operations Governance Lead to oversee technology services delivered by Global Technology Services (GTS) supporting Investment Management. This role ensures operational excellence, resilience, and strong risk governance.

What You Will Do

  • Own the technology service provider oversight framework for Investment Management.

  • Monitor and assess GTS IT service delivery performance in areas such as application support, infrastructure, cloud platforms, cybersecurity, end-user computing, and data services.

  • Define and maintain Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and scorecards; deliver clear monthly reporting on performance, trends, and risks.

  • Act as the primary escalation point for service issues and dependency risks impacting business operations.

  • Partner with Risk, Compliance, and Audit to support regulatory reviews, operational resilience, and issue remediation.

  • Drive continuous improvement of governance, oversight processes, and operational resilience capabilities.

What We’re Looking For

  • 10+ years of experience in financial services technology, technology governance, or service provider oversight.

  • Deep understanding of investment management technology platforms and workflows.

  • Experience overseeing large-scale, enterprise technology service providers (intragroup or outsourced).

  • Proven ability to influence senior stakeholders and operate effectively in matrixed environments.

  • Strong analytical, communication, and judgment capabilities, with a commitment to risk excellence and control.

Pay

$120,000 - $202,500 Annual

Benefits

Employees are eligible to participate in State Street's comprehensive benefits program, including:

  • Retirement savings plan (401K) with company match

  • Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages

  • Paid-time off including vacation, sick leave, short term disability, and family care responsibilities

  • Access to Employee Assistance Program

  • Incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)

  • Eligibility for certain tax advantaged savings plans

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

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