Tech Lead - Washington DC

Responsibilities

• Perform field tasks: swapping batteries, rebalance vehicles, respond to on-demand requests to locate/retrieve scooters
• Address complaints received by email or Zendesk by solving the issue or addressing it to a field tech
• Train new technicians in shift priorities, start and end of shift SOPs, and in company systems (upkeep, WIW, TechApp)
• Ensure that warehouse is organized and up to standards
• Batteries are being cycled correctly and vehicles are placed in the right position
• Assist with other tasks assigned by Operations Manager

Qualifications & Skills

• Prior experience leading or mentoring teammates
• A willingness and ability to work a variety of days and shifts, primarily evenings and weekends
• Exceptional communication and attention to detail
• Passion for dockless scooter sharing and sustainable transportation
• Ability to lift up to 60 lbs scooters without assistance

Benefits

A company van is provided to all employees.

Employees must have reliable transportation to the warehouse located on S. Earley St, in Alexandria, VA.

Schedule

Shifts: 6am - 2pm Sunday - Thursday
2pm - 10pm Tuesday - Saturday

Pay

Pay: $22.50/hr