Tech Infra Program Manager II, Non-Standard Infrastructure Capacity Planning & Delivery

Key job responsibilities

• Lead development and execution of regional capacity scaling strategies for multiple non-standard infrastructure programs
• Work with regional capacity delivery teams and to plan deployment and scaling activities
• Coordinate project activities with other relevant projects to gain both cost and execution efficiencies
• Solve problems and remove blockers to timely capacity delivery
• Identify opportunities to invent and simplify processes, identifying business risks and implementing resolutions and scalable mechanisms
• Communicate ideas to a wide variety of stakeholders for purposes ranging from informative to need for approvals from executives
• Determine process health metrics and key performance indicators and develop data visualization reports illustrating process health
• Develop and implement scalable, data-driven process improvements
• Develop standard operating procedures, change/communication plans, and project/program-level status updates
• Drive adoption with internal stakeholders through effective change management.
• Keep the customer experience as the primary focus

About the team

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. This role offers an opportunity to drive and influence business-critical decisions impacting the long-term future of AWS, working at the leading edge of emerging capability and service offerings.

Basic Qualifications

• 3+ years of technical infrastructure management experience
• Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)

Preferred Qualifications

• Experience with varying scenarios of infrastructure builds