Tech II Service Rep

About the Organization

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical continuously works to promote and develop sustainable solutions that exceed customer expectations and better the world. The DIC Group generates more than $8.5 billion in annual sales and employs over 22,000 people worldwide. Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, USA.

Title: Tech II Service Rep | Location: Central US | Shift: First Shift, 7:00 am – 3:00 pm

Position Summary

The Technical Service area will be Central US. The incumbent is responsible for identifying the technical needs (product) of an assigned customer base and overseeing any technical activities related to these customers, including coordination of laboratory and manufacturing activities. The role also provides market intelligence on technical customer needs and competitive activities.

Essential Job Functions

• Conduct technical service activities to support customers of intermediate to higher complexity, growing profitable business for Sun Chemical.
• Manage trial activities related to new business opportunities.
• Manage transition plans for new business, coordinating with sales and/or supply chain for ramp‑up of new products, handling task management for new equipment installation, advising on temporary shift management for in‑plant personnel, and planning layout of in‑plant or customer ink production areas.
• Make product selection decisions based on end‑use application.
• Research and develop custom products, coordinate with internal product management to define recommendations, and provide fitness‑for‑use guidance aligned with specifications and customer processes.
• Defend against customer claims by researching and validating complaints, assessing product fitness for use given equipment and process conditions.
• Support sales team in meetings to discuss complaint and claim details.
• Achieve Subject Matter Expert level knowledge of Sun’s product offering in each technology through communication with product management, product specialists, and advanced applications training.
• Identify areas where Sun can add value to the customer by leveraging new product technology.
• Report all field activity within the customer relationship management tool (salesforce.com).
• Complete technical call reports and trial reports as needed, including internal and external documentation.
• Submit and follow up on color match requests.
• Participate in, or lead, strategic customer technical meetings.
• Drive action registers for execution of planned technical activities.
• Lead or participate in process‑improvement initiatives with customer and Sun personnel.
• Incorporate advanced process‑improvement methodologies routinely, such as Six Sigma, Kepner‑Tregoe, or Gantt chart techniques.

Required Education and Experience

• Technical degree (BS) or 5–10 years of industry experience.
• Strong verbal and written communication, analytical, mathematical, and creative problem‑solving skills.
• Proficiency with MS Office and SAP.
• Intermediate skill set with Gantt charts.
• Ability to manage multiple complex projects simultaneously.
• High level of pressroom and printing process knowledge.

Preferred Education and Experience

• Usage and/or mastery of Kepner‑Tregoe methodologies.
• 3–5 years of field Customer Technical Service experience.
• Experience with lithographic printing and heatset processes.

Position Type / Expected Hours of Work

Salaried exempt.

Travel Requirements

Approximately 70 % travel, including overnight trips.

Benefits

• Merit increases
• Paid holidays
• Paid Time Off
• Medical, dental, and vision insurance
• Short‑ and long‑term disability benefits
• 401(k) plan with company match
• Life insurance