Tech II - Ambulatory Pharmacy

About the role

This is an onsite Pharmacy Technician position for Reading Hospital 5th Avenue Pharmacy, located at 420 S 5th Avenue, Reading, PA 19611. A Pharmacy Technician in our organization is a positive, team-oriented professional committed to delivering outstanding customer service and patient care. Successful candidates are able to manage multiple priorities, adapt to changing demands, leverage technology effectively, and communicate clearly with patients, providers, and colleagues.

Responsibilities

• Creating a patient profile in the pharmacy information system
• Communicating with patients, prescribers, and other staff to solve problems or answer questions
• Entering necessary prescription plan information in the patient profile for processing and adjudicating patient’s prescriptions
• Entering all new patient prescription information into the pharmacy information system
• Addressing insurance, reimbursement, and payment issues by communicating with insurance providers, patients, and pharmacists
• Participating in achieving business goals and metrics for the Ambulatory Pharmacy
• Retrieving and preparing medication for pharmacist review and verification
• Submitting/receiving orders and placing inventory in stock
• Answering inbound telephone calls and triaging calls to appropriate staff
• Operating the point-of-sale system
• Assisting with review and handling of adjudicated prescription claims to ensure appropriateness of reimbursement, co-pay, and related financials; following up on claims deemed inappropriate
• Assisting Pharmacist by providing required information for therapeutic consults with patients
• Intervening with Pharmacy Benefit Manager companies to resolve plan and patient-specific adjudication issues
• Delivering medications and pharmaceutical supplies to patients as outlined by the concierge prescription and curbside programs
• Performing related duties as assigned

Requirements

• Minimum of two (2) years directly related and progressively responsible pharmacy experience
• Pharmacy technician certification with a national technical certification organization (e.g., Pharmacy Technician Certification Board (PTCB) or comparable) preferred
• PA Registered Pharmacy Technician license or Pharmacy Technician Trainee license required

Skills

• Ability to build positive relationships through effective communication and collaboration
• Ability to work quickly and accurately under time and volume constraints
• Ability to resolve patient issues quickly and creatively to improve customer satisfaction
• Familiarity with pharmaceutical products, services, and drug interactions
• Strong organizational skills and attention to detail
• Good analytical skills
• Proficiency with pharmacy management systems
• Proficiency with Microsoft M365 software applications for productivity, reporting, and communication
• Spanish-language proficiency a plus (not required)

Benefits

Cencora provides compensation, benefits, and resources that enable a highly inclusive culture and support team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, a comprehensive suite of benefits focuses on physical, emotional, financial, and social wellness. This includes support for working families such as backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. Personal growth is encouraged through training programs, professional development resources, mentorship programs, employee resource groups, and volunteer activities.

Pay

Minimum $22/hr.

Schedule

Full-time, 8 to 10-hour shifts with rotating weekends and holidays. Onsite position.