Tech Cafe

Location: Hialeah, FL with occasional travel to Coral Cables and West Palm Beach as needed.

Responsibilities

• Install, configure, diagnose, and resolve desktop, laptop, mobile devices, printer, software, and network related issues
• Provide End-User level II support to on site and remote users for computer systems and various first and third-party apps
• Provision remote and administrative access, group memberships, bit locker recovery key, password reset in Active Directory
• Provide hardware, software and network support for mobile devices such as phones and tablets on iOS and Android platform
• Troubleshoot complex account lockout issues by utilizing Qradar and Microsoft Account Lockout and Management Tools
• Provide support, and escalate tickets to appropriate team
• Identify, document, and communicate new technical issues and their resolution to the team and upper management
• Collaborate with various groups to document, create, and publish knowledge base articles to be used across the organization
• Maintain inventory and track equipment

Skills

• Must be personable, friendly, knowledgeable, and confident
• Deep understanding of enterprise IT
• Ability to communicate highly technical concepts in an easy-to-understand manner
• Strong Interpersonal savvy
• Good troubleshooting methodology
• Time management skills

Qualifications

• Minimum 3+ years of support experience
• A+ certification (must obtain within 90 days of hire)
• Knowledge of Windows OS support
• Knowledge of Microsoft Office support

Benefits

• medical insurance
• dental insurance
• vision insurance
• life insurance
• AD&D insurance
• disability plans
• Employee Assistance Program
• paid holidays (up to 6 days annually)
• paid time off (minimum of 10 days annually)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

Pay

The rate for this position is between $19.50 - $26.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.