Tech Business Analyst

About the role

The Tech Business Analyst supports the Payments Product team within a highly collaborative Agile environment. They partner with product owners, business stakeholders, and technology teams to gather, analyze, and document business requirements.

Responsibilities

• Partner with Product Owners, business stakeholders, and technology teams to gather, analyze, and document business requirements.
• Create detailed user stories, acceptance criteria, process flows, and functional requirements.
• Manage and groom product backlogs to ensure priorities are clearly defined and development teams are positioned for success.
• Facilitate requirements gathering sessions, stakeholder discussions, and Agile ceremonies.
• Collaborate with cross-functional teams to support the delivery of payment-related products and enhancements.
• Translate business needs into actionable requirements for development teams.
• Ensure requirements are well understood and aligned to business objectives.
• Support testing efforts by validating requirements and assisting with defect triage as needed.
• Maintain project documentation and provide ongoing business analysis support throughout the project lifecycle.

Requirements

• 5+ years of Business Analyst experience within Agile product environments.
• Strong understanding of payment systems, payment processing, or the broader payments ecosystem.
• Experience with credit card transaction processing, acquiring, issuing, authorization, settlement, or related payment workflows is highly preferred.
• Proven experience grooming product backlogs and writing detailed user stories and requirements documentation.
• Strong working knowledge of Agile methodologies and Scrum practices.
• Hands-on experience using Jira for backlog management, story creation, and sprint support.
• Excellent communication, collaboration, and stakeholder management skills.
• Team-oriented mindset with the ability to work effectively in an established leadership structure and contribute positively within a collaborative environment.

Preferred Qualifications

• Direct experience with credit card payment processing platforms and transaction flows.
• Aviation, airline, travel, or transportation industry experience.
• Experience supporting large-scale enterprise product initiatives.

Benefits

Everforth Apex offers a comprehensive benefits package including medical, dental, vision, life, disability, and other insurance plans, an ESPP (employee stock purchase program), a 401K program with a company match, and a HSA (Health Savings Account on the HDHP plan). Additionally, we provide a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program, and other discounts. Professional development includes an on-demand training program, access to certification prep, a library of technical and leadership courses/books/seminars, and certification discounts and perks for associations like CompTIA and IIBA. For more information, visit the 'Welcome Packet' provided by an Everforth Apex team member. Everforth Apex is an equal opportunity employer and considers qualified applicants with criminal histories in a manner consistent with applicable law.