TECH ASSISTANT

Reports to: Department Manager | Status: Full Time/Non-Exempt

About the role

We are seeking individuals interested in day shifts to join our radiology team as a Tech Assistant. This role plays a vital part in supporting daily imaging operations while ensuring a positive and efficient patient experience. The Tech Assistant is responsible for greeting and assisting patients, obtaining medical histories, and preparing patients for diagnostic imaging exams. A strong emphasis is placed on maintaining safety protocols, particularly in MRI environments. Flexibility to work varied shifts and at multiple locations is essential.

Responsibilities

• Provide exceptional customer service by greeting and acknowledging all patients in a friendly and professional manner.
• Work in a fast-paced environment and prepare patients for exams, including obtaining medical histories, assisting with patient changes, and other required prep.
• Obtain detailed information on MRI safety sheets and ensure patients remove all personal belongings for their safety.
• Start IVs and run I-STAT testing as needed.
• Assist coworkers with daily tasks, including preparing labs for next-day appointments.
• Request and/or upload outside imaging studies for comparisons.
• Maintain clean and well-stocked patient areas.
• Perform other duties as assigned.

Skills

• Problem Solving: Collect and research data, identify and resolve problems in a timely manner, gather and analyze information skillfully, and work well in group problem-solving situations. Ability to multitask.
• Customer Service: Manage difficult or emotional patient and referring physician situations. Respond promptly to needs and follow through on commitments.
• Interpersonal Skills: Focus on solving conflict, not blaming. Accept responsibility for own actions. Use time efficiently. Listen without interrupting, keep emotions under control, and remain open to others' ideas.
• Oral Communication and Language Skills: Approach others tactfully, speak clearly and professionally in all situations, listen actively, get clarification, and respond well to questions. Write clearly and read/interpret written information.
• Teamwork: Contribute to building a positive team spirit, support others' efforts to succeed, and ask for or offer help when needed.
• Professionalism: Treat people with respect and consideration regardless of status or position. Keep commitments, uphold organizational values, follow policies and procedures, and maintain confidentiality. Demonstrate accuracy, thoroughness, and follow instructions. Use equipment and materials properly.
• Attendance: Must arrive to work on time, be flexible to work at multiple locations, and work varied shifts.

Requirements

• High school diploma or equivalent.
• Prior experience in a medical office; radiology experience preferred.
• Basic computer skills required.
• Phlebotomy experience required; IV skills a plus.
• CPR and Medical Assistant (MA) certification a plus.

Physical Requirements

While performing the duties of this job, the employee is occasionally required to sit and regularly required to stand and walk for long periods of time. Use hands to finger, handle, or feel; reach, push, pull with hands and arms, stoop, kneel, talk, and hear. The employee must frequently lift and/or move up to 25 lbs and occasionally lift and/or move up to 50 lbs. Specific vision abilities required include close vision, color vision, and ability to adjust focus.

Benefits

• Medical, Dental, and Vision Coverage
• Health Savings Accounts (HSA-available if enrolled in a high-deductible plan)
• Flexible Spending Accounts (FSA)
• Dependent Care Reimbursement Accounts (DCRA)
• Employee Assistance Program (EAP available if enrolled in Health plan)
• 401(k) retirement plan
• Paid Time Off (PTO)
• Company Paid Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Voluntary Short-Term Disability
• Company Paid Long-Term Disability
• Pet Discount Program
• 6 paid Company Holidays
• Floating Holiday, Jury Duty, and Bereavement Leave
• Tuition Reimbursement
• Leadership Mentoring Opportunities