Teammate Success Coach

About the role

Be a part of a nationally recognized, frontline worker support program that is redefining how employers support, retain and invest in their teammates. This role provides direct, one-on-one wraparound support to newly hired and existing frontline teammates, helping them address barriers that impact employment stability, job success, and long-term retention. The Teammate Success Coach connects individuals to internal and external resources, essential skill development, and support services that promote overall well-being. In addition, this role assists teammates in exploring career development opportunities and setting employment or career goals as appropriate. Location: Atrium Health Carolinas Medical Center, Charlotte, NC.

Responsibilities

• Provides one-on-one support to help teammates address personal, financial, transportation, childcare, and other barriers that may impact job success or retention
• Maintains consistent contact with an active and rotating caseload, conducting regular coaching sessions both in-person and virtually
• Assesses needs and develops individualized support plans focused on stability, essential skills, and wraparound services
• Responds to emergent or crisis situations and connects teammates to internal or external resources for timely resolution
• Allocates available wraparound and financial support services to help teammates overcome immediate barriers
• Maintains accurate and timely case documentation, tracking coaching interactions, supports provided, and progress
• Partners with site leaders to identify teammate needs, coordinate support, and remove barriers impacting job stability
• Supports onboarding and orientation for teammates entering workforce development programs or upskilling initiatives
• Provides teammates with information about internal development opportunities, educational assistance, and work-based learning programs. Supports teammates in exploring career pathways and setting longer-term career or employment goals as appropriate
• Assists with workforce development programs, events, and initiatives in collaboration with the Workforce Development team
• Promotes a culture of inclusion, respect, and opportunity for teammates from diverse backgrounds

Requirements

Minimum Education Requirement: Bachelor’s Degree in Human Resources or related field.

Work Experience: Typically requires 2 years of experience in coordinating community or corporate training programs, showing demonstrated success in Workforce Development, Human Resources, public and private entities, schools and/or churches.

Qualifications

Ideal Candidate: Strong background in workforce development, employee coaching or advising; or social services/community-based work experience; or education/student support/student services experience.

Skills

• Demonstrated