Team Supervisor (LPN)
Pod Supervisor
Oversee day to day operations of the care team, maintaining an efficient and successful flow.
Provides direct backup to medical assistants and LPNs.
Troubleshoot issues that impact efficiency, patient satisfaction, or staff workflow.
Act as a liaison between providers, supervised care team staff, and other care team staff to facilitate communication and cross clinic collaboration and coordination.
Encourage open communication and conflict resolution.
Serve as a point person in onboarding and training processes with new staff and students.
Ensure program compliance guidelines, contract/grant requirements and/or accreditation standards are met.
Ensure program, and agency policies and procedures are being followed.
Oversee and ensure accurate and timely documentation, data input and utilization of medical records systems.
Keep immediate supervisor and designated others accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.
Ensure clinical quality standards are being met, while maintaining active quality improvement processes, and a focus on clinical quality and patient satisfaction.
Ensure a culture of safety.
Works with team as a working supervisor in the pod to ensure above goals.
Supervisory Responsibilities
Coordinate care team members schedules, breaks, and coverage to ensure appropriate staffing levels.
Directly supervise medical assistants.
Conduct regular check-ins, performance evaluations, and coaching sessions.
Foster a positive, respectful, and team-oriented culture within the care team.
Recruit, hire, orient, evaluate, counsel, coach and retain program staff.
Work closely with other RiverStone Health staff and participate in team meetings to develop plans and ideas for program expansion, delivery and quality improvement initiatives.
Education And Experience
Completion of a State accredited Licensed Practical Nursing Program
Minimum 3 years clinical experience in an outpatient care setting, preferably with a focus on primary care
Leadership experience
Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work.
Non-Essential Functions/Other duties as assigned
Perform other duties as assigned in support of the RiverStone’s mission and goals.
Education And Experience
Preferred Qualifications
Experience working with underserved population
Experience working in a customer service environment
Certificates, Licenses, Registrations
Montana LPN licensure in good standing
BLS Certification
Knowledge, Skills, And Abilities
Computer literacy, including Excel, Outlook, Word and systems to maintain electronic medical records
Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.
Supervision
1-7 FTE
Physical Demands And Working Conditions
Work is mainly performed in a clinic setting.
Standing, bending, sitting, lifting required.
Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements.
Integrates injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices.
Freedom To Act & Decision Making
Work is structured by public health regulations and established medical practices.
Decisions directly affect the quality of services provided to the public.
Supervised by Program Manager.
Has someone readily available to ask questions if needed.
Communications & Networking
Work directly with other team members to provide quality customer service for patients and customers.
Facilitates effective communication with referral sources, physicians and healthcare staff.
Budget & Resource Management
NA