Team Supervisor - HOA Site Management

About the role

The Team Supervisor - Site Management plays a pivotal role in driving success across the division by supporting the Division Leadership and collaborating closely with the Manager of Site Inspections. This position is responsible for the geographical territories as assigned. This role ensures the effective implementation of strategies that enhance community impact and engagement, while maintaining compliance with property codes and governing documents.

Responsibilities

• Facilitate communication between the Site Management Team, the Manager, and local division leaders, ensuring alignment with organizational goals.
• Address client inquiries and concerns with professionalism.
• Mentor and train team members, conduct performance evaluations, and foster a collaborative environment that encourages growth and innovation.
• Coordinate with local division leadership to ensure site management efforts align with broader organizational objectives.
• Develop and maintain strong relationships with Board Members in all divisions, acting as a trusted advisor when issues arise.
• Collaborate with the Client Relations Manager to implement strategies that ensure a high level of customer satisfaction.
• Audit and review Homeowner Correspondence through the homeowner portal and app to ensure consistent responses.
• Work closely with the Manager of Site Inspections to oversee daily operations to ensure efficiency and consistency across all divisions.
• Manage and oversee department operations in alignment with the company’s strategic vision and standards, ensuring continuity and excellence in service delivery.
• Support and facilitate cross-divisional support amongst teams.
• Own and understand all aspects and systems for Fleet Management systems, including Fleet Car Management, D/W Fleet Car Log, Maintenance Log, Receipt Submissions, Fleet Car GPS, Fleet Car Remote Parking Agreement, Fleet Car Check-In/Check-Out, and creation of Violation Policies.
• Input and Review to Ensure Proper Setup of Letter Templates for Policies, Quality Control (QC), Legal Packet Submissions, and other relevant tasks.

Requirements

• Valid driver's license, auto insurance, and a safe driving record.
• Computer literacy and familiarity with Microsoft Word and Excel.
• Ability to understand and carry out oral and written requests, multitask, and learn in a fast-paced environment.
• Positive attitude, detail-oriented, and able to work independently.
• Proven skill in conflict resolution and customer service.
• Influential and a culture champion with critical thinking, organization, time management, problem-solving, and clear communication abilities.

Benefits

SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS

• For the first year, you will be required to work out of our local office. This initial period is crucial for acclimating to our team and processes. After the first year, and as determined by your manager, you may transition to our Hybrid Empowerment Plan.
• Recognized as Best Places to Work since 2007!
• Fastest Growing Company - Fast Track 50 in 2020.
• San Antonio-based homeowners’ association management company.
• Privately owned with over 20 years in business and during those years, we have never had to lay anyone off.
• Work / Life balance.
• 5 weeks of PTO to allow for rest, travel, family, and your hobbies.
• Forty paid hours per year for community service activities.
• 11 Annual Paid Holidays.
• Internal Learning and Development Management System.
• The full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
• Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices).
• Well-structured career track plan with a 6-month review.
• Annual Salary $50,000.00 with reviews and performance increase opportunities every 6 months.
• Company Fleet Car Provided.