Team Supervisor - HOA Site Management

Key responsibilities

• Facilitate communication between the Site Management Team, the Manager, and local division leaders, ensuring alignment with organizational goals.
• Address client inquiries and concerns with professionalism.
• Mentor and train team members, conduct performance evaluations, and foster a collaborative environment that encourages growth and innovation.
• Coordinate with local division leadership to ensure site management efforts align with broader organizational objectives.

Team Leadership and Development

• Collaborate with the Manager of Site Inspections to train and lead a high-performing, motivated team, ensuring alignment with departmental goals and fostering a positive work environment.
• Build a positive and accountable workplace culture.
• Coach, develop, and mentor Site Managers.
• Evaluate employee performance and provide feedback to the Manager of Site Inspections.
• Monitor team performance with monthly 1:1's and Playbooks every 6 months.
• Audit and review Homeowner Correspondence through the homeowner portal and app to ensure consistent responses.
• Take feedback from the Assistant Manager of Compliance on account errors and implement coaching and training.

Customer Service and Satisfaction

• Develop and maintain strong relationships with Board Members in all divisions, acting as a trusted advisor when issues arise to ensure their needs and expectations are effectively addressed.
• Address Board Member complaints promptly and effectively, following through to ensure satisfactory resolutions and maintaining positive relationships.
• Address and resolve escalated challenges from homeowners, ensuring timely and effective solutions that enhance customer satisfaction.
• Collaborate with the Client Relations Manager to implement strategies that ensure a high level of customer satisfaction, continuously monitoring feedback and making improvements as needed.
• Analyze customer feedback routinely to identify areas for improvement and make recommendations to the Manager of Site Inspections for changes that enhance service quality.
• Regularly assess customer service practices to ensure they meet company standards and identify opportunities for enhancement.

Division Level Support

• Develop and maintain strong relationships with Division Leadership, Community Manager teams, and Site Management teams to ensure alignment with organizational goals and priorities.
• Audit Team Schedules to ensure contractual obligations are met.
• Facilitate seamless communication and coordination among departments, supporting leadership initiatives and enhancing overall satisfaction.
• Gather and analyze feedback from Division Leadership and Community Management teams to identify areas for improvement, ensuring alignment with company goals and objectives, and collaborate with Site Management to implement solutions that effectively address their needs.
• Provide strategic support to division leaders and Community Managers, assisting in the development and execution of plans that drive organizational success.
• Address and resolve conflicts or challenges within the division promptly, fostering a positive and productive work environment.
• Support leadership and team development initiatives by identifying opportunities for growth and providing resources to enhance skills and capabilities.
• Work closely with the Manager of Site Inspections and Division Leaders to coordinate and optimize portfolio assignments, ensuring alignment with strategic objectives and efficient resource allocation.
• Create FAQs with continued training and support to Community Managers.

SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS

• For the first year, you will be required to work out of our local office. This initial period is crucial for acclimating to our team and processes. After the first year, and as determined by your manager, you may transition to our Hybrid Empowerment Plan. This plan reflects our culture of trust and belief in the hybrid model, empowering employees to work both in-office and remotely, depending on the role and business requirements.
• Recognized as Best Places to Work since 2007!
• Fastest Growing Company - Fast Track 50 in 2020.
• San Antonio-based homeowners’ association management company.
• Privately owned with over 20 years in business and during those years, we have never had to lay anyone off.
• Work / Life balance.
• 5 weeks of PTO to allow for rest, travel, family, and your hobbies.
• Forty paid hours per year for community service activities.
• 11 Annual Paid Holidays.
• Internal Learning and Development Management System.
• The full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
• Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices).
• Well-structured career track plan with a 6-month review.
• Annual Salary $50,000.00 with reviews and performance increase opportunities every 6 months.
• Company Fleet Car Provided