Team Member Monument

About Us

Our mission is to build healthier communities through human connection and kindness. We’re reinventing the fitness industry by focusing on hospitality and our people. We nurture a vibrant work environment, fostering an inclusive community for our members, our communities, and for each other.

At Chuze, our behaviors aren’t just words on a wall—they are the heartbeat of everything we do:

• Collaboration - Our best work is done together. By leveraging our strengths, we can accomplish more and create something bigger than ourselves.
• Hospitality - We take ownership of making every person feel welcomed, valued, and celebrated.
• Authenticity - We show up as our true selves and never compromise on our integrity.
• Grit - We embrace challenges, stay committed, and persevere toward our mission.

Responsibilities

• Provide a welcoming experience for every Chuze member and guest by sharing information about memberships, fitness programs, amenities, equipment, and engaging club tours.
• Ensure the club looks its best by completing and coordinating daily cleaning tasks to maintain an exceptionally clean and inviting space for members.
• Support front desk operations by assisting with memberships, retail sales, member check-ins, and phone inquiries.
• Resolve member questions related to accounts, billing, and club services, partnering with leadership when additional support is needed.
• Prepare and serve smoothies (at clubs with Chuze Blends).
• Support a seamless member experience by upholding Kids Club standards and assisting with Kids Club operations as needed, fostering collaboration and ensuring exceptional service for families.

Requirements

• Excellent customer service, communication, and interpersonal skills over the phone and in person.
• Team-based mindset with the capacity to receive and deliver feedback.
• Strong attention to detail and multitasking skills.
• Ability to work varied hours, weekends, and opening/closing shifts regularly or as needed.
• Ability to read, write, and communicate clearly in English.
• Ability to walk, bend, kneel, reach, and perform repetitive arm and hand movements.
• Ability to stand for extended periods.
• Ability to operate a telephone, computer, and other standard office equipment.
• Ability to safely lift and carry up to 50 pounds independently and heavier loads with assistance when needed.
• Due to the nature of this role, the selected candidate must be able to pass a criminal background check.

Preferences: Previous customer service experience, high school graduate or equivalent, bilingual.

Benefits

• Free MAX Chuze Fitness membership
• 401k
• Discounts on all Chuze retail and Chuze Blends purchases
• Chuzer Referral Incentive Program
• Free First Aid/CPR and food handler certifications
• Engaging and dynamic work environment with growth opportunities

Pay

$14.25 / hour; based on experience.