Team Member - Franchise 3839

About the role

The successful candidate will be responsible for managing customer relationships, providing technical support, and ensuring high levels of customer satisfaction.

Responsibilities

• Manage customer interactions through phone, email, and in-person visits
• Diagnose and resolve technical issues related to products/services
• Train and mentor junior staff members
• Develop and maintain strong relationships with customers

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field
• 2+ years of relevant work experience in IT support or a similar field
• Strong problem-solving and communication skills
• Ability to work independently and as part of a team

Qualifications

• Proficiency in Microsoft Office Suite
• Experience with common IT tools and software
• Knowledge of network infrastructure and protocols

Skills

• Customer service orientation
• Technical troubleshooting abilities
• Effective written and verbal communication skills

Benefits

Competitive compensation package including health insurance, retirement plan, and paid time off.

Pay

$50,000 - $60,000 annually based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate customer needs.