Team Member - Franchise 3565

About the role

The successful candidate will be responsible for managing customer relationships, providing technical support, and ensuring high levels of customer satisfaction.

Responsibilities

• Manage customer interactions through phone, email, and in-person visits
• Diagnose and resolve technical issues related to products/services
• Train and mentor new team members
• Develop and maintain strong relationships with customers

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 2+ years of relevant work experience in IT support or a similar field
• Strong problem-solving and communication skills
• Proficiency in troubleshooting software and hardware issues

Qualifications

• Experience with customer relationship management systems
• Knowledge of common IT support tools and technologies

Skills

• Excellent interpersonal and communication skills
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Effective time management and organizational skills

Benefits

Competitive compensation package including health insurance, retirement benefits, and paid time off.

Pay

$50,000 - $60,000 annually

Schedule

Full-time position with flexible hours to accommodate customer needs.