Team Member

About the role

As a Tunnel Car Wash Team Member at Splash In, you’ll help keep our tunnel running safely and smoothly while delivering a fast, friendly experience for every customer. You’ll work outdoors, stay active, and be part of a team that takes pride in doing things the right way—safely, efficiently, and with a “customer-first” mindset.

Responsibilities

• Operate the tunnel car wash system by following standard procedures and keeping equipment running effectively.
• Monitor tunnel performance, water/chemical levels, and flag issues promptly to keep operations moving.
• Greet customers, answer questions, and guide them through payment and wash preparation steps.
• Help customers prep vehicles for the wash (e.g., guiding onto conveyor, confirming windows closed, antennas retracted, and loose items secured).
• Follow all safety protocols, including chemical handling, PPE use, and traffic flow guidelines.
• Maintain cleanliness across the facility (tunnel, wash bay, vac areas, trash, and general site upkeep).
• Pitch in where needed—tire shine, loading, stocking, greeting—to support efficiency and the overall customer experience.

Requirements

• A High School Diploma or equivalent (preferred) - or - ability to complete employer-paid GED program.
• Comfortable working outdoors, assisting customers, and recommending/upselling products when appropriate.
• Ability to lift up to 30 lbs.
• Flexibility to work weekdays, weekends, and holidays (car washes operate 7 days a week).
• Ability to perform the essential functions of the role with or without reasonable accommodation.

Qualifications

• Experience in customer service or sales.
• Strong teamwork and communication skills.
• Comfort adapting to change in a fast-paced environment.

Skills

• Customer service skills.
• Attention to detail.
• Physical stamina and ability to work outdoors.

Benefits

• Financial Well-being: 401(k) with employer-matched contribution up to 7% and financial planning assistance.
• Career Growth: Advancement opportunities in the Mid-Atlantic region.
• Employee Discounts: Free coffee and fountain beverages, plus discounts on fresh food and car washes.
• Enjoy discounts on theme parks, Broadway shows, concerts, travel, shopping, dining, and wellness services.
• $500 LifeBalance Account: Annual contribution for eligible healthcare expenses (eligibility after 6 months of employment).
• Education: GED completion program for sales associates.
• Paid Time Off: Vacation starting at 2 weeks, sick and personal leave, plus paid holidays, including an annual floating holiday.
• Paid Community Engagement: 2 paid community service days each year.
• Paid Parental Leave for new parents.
• Education and Development: 100% tuition reimbursement, robust development programs, and certificate program assistance (up to 100% employer-paid).
• Employer-paid GED completion program is also available for sales associates.
• Healthcare: Affordable medical, dental, and vision plans with an option for a health savings account.
• Insurance: Pet insurance, basic life insurance, and short- and long-term disability coverage.

Pay

$15.50 - $18.00 per hour

Schedule

Full-time and part-time opportunities available (days, nights, weekends, and holidays may be required)