Team Member

About the role

At Pret, we’re passionate about freshly made food, organic coffee and big ideas. Across 750+ shops in 20+ countries, our teams shape the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. As a Team Member, you’ll be the smiling face of our shop floor, preparing delicious, freshly made food in the kitchen, driven by a passion for our products, customers and teammates.

Requirements

• Be kind, honest and generous – bring genuine warmth and your authentic self to work every day.
• Bring your passion for exceptional customer service.
• Spread joy every day – small acts of kindness (like giving away a free coffee on the house) are a big part of the Pret experience.
• No experience needed – come and learn to deliver outstanding customer service with best‑in‑class training.

Pay

• Base pay rate: £12.80 per hour
• Additional £1.25 per hour Mystery Shopper bonus once training is complete
• After initial training, earn an extra £5 per hour for any shift started between 3‑5 am

Benefits

• 28 days annual leave (pro‑rata if part‑time)
• Pension scheme
• Healthcare cash plan
• Free food and drink while you’re working
• Club Pret Membership – 50% off food and up to 5 free Barista‑made drinks a day when you’re not working
• Loyalty awards after 5, 10, 15, 20 years’ service
• Regular rewards and recognition for amazing standards
• Access to marketplace discounts on shopping, travel, fitness, dining, tech and more
• Comfy free shoes to wear on shift