Team Member

Pay transparency: earn between $17.25 and $17.75 per hour plus digital tips.

About the role

Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. As a Potbelly Associate, you’ll help customers enjoy lunch by providing fast, friendly, and efficient service while delivering a quality and consistent product in a clean and inviting environment. Since you’re the primary point of customer contact, your role is key to creating an excellent experience every time.

What started as a small antique store in 1977 has grown into a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. We believe toasty sandwiches are only as good as the people behind them—ready to join our growing Potbelly Nation?

Responsibilities

• Work multiple stations (load, dress, shakes, cash, prep, front) as directed by a Shift Leader or Manager.
• Comply with health and safety standards for food, cleanliness, and safety.
• Restock food line, chips, and cooler.
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently.
• If 18 or older, use the automatic slicer to prep food items.
• Clean tables, counters, floors, bathrooms, kitchen, and utensils; take out trash.
• Operate cash register: handle, balance, and follow all cash handling procedures.
• Effectively handle customer complaints/issues.
• Take delivery, catering, and pickup orders over the phone.
• Manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
• Other duties as assigned.

Requirements

• At least 16 years of age.
• Friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environment.
• Strong written and verbal communication skills.
• Comfortable working in a bustling kitchen environment (knife skills are a plus).
• Ability to stand/walk a minimum of 3 hours or as needed.
• Able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Team player attitude.

Illinois applicants: All IL employees are required to become food safety certified within 30 days of employment.

Benefits

• Competitive pay.
• Medical, dental, and vision insurance.
• Domestic partnership benefits.
• Paid parental leave.
• FSA and HSA with employer contribution.
• Commuter benefit program.
• Retirement savings 401(k) with company match.
• Employee assistance program.
• Paid time off.
• Discount program.
• Flexible work schedule.
• Career growth opportunities.

If hired, you must meet and maintain all eligibility requirements to qualify for benefits.

Pay

$17.25–$17.75 per hour plus digital tips.