Team Member

About the Role

West Coast Convenience is the parent company of Loop Neighborhood Market, Poppy Market, and other gas brands. Headquartered in Union City, CA, we operate a growing network of convenience stores, fuel stations, and car washes across California. Founded in 1978, the company also develops real estate and owns and operates its locations. We are committed to delivering high-quality, better-for-you products and an exceptional store experience, guided by our core values: People, Teamwork, Communication, Training, Results Matter, Fun, Customer-Centered, and Safety.

We are looking for all levels (including entry level) of hardworking, dedicated, customer focused individuals who enjoy interacting with customers and helping make a difference. We offer both full-time and part-time careers for all three shifts (first, second, or third) allowing employees the flexibility to work a schedule that best fits with their lifestyle. Our company strives to provide employees with the opportunity to develop their skills while giving them room to grow within the organization.

Our Team Members are responsible for ensuring the smooth operation of the station during their shift, as defined by company policy. This includes contributing to the increased profitability and growth of the store and guaranteeing our customers' needs are met every step of the way. We empower our employees to step outside the box to offer best-in-class service to all of our customers, each and every day. We expect all our Team Members to embody our Core Values: People, Teamwork, Communication, Training, Results Matter, Fun, Customer Centered and Safety.

Responsibilities

• Managing the cash register throughout the shift, ensuring the money stays balanced and customers are assisted in a fast and accurate manner
• Stocking products on shelves and making sure the store looks clean and professional at all times
• Ensuring prompt, efficient and courteous customer service to store customers, vendors, and staff at all times
• Maintaining a clean, customer friendly environment in the store and surrounding property
• Troubleshooting and resolving car wash related issues as needed
• Preparing shift reports at the end of the shifts as per company guidelines
• Crossing and upselling store products and sales to assist in increasing store sales
• Escalating all high-priority issues to their immediate manager
• Additional duties as assigned

Requirements

• Must be able to work a flexible schedule as needed
• Communicate verbally and in writing with various management on store operations in a quick timeline, especially if there are any changes or items that may adversely affect the store's operations
• Ability to read, understand, and write in the English language
• Perform basic math including proper calculation of change, etc.
• Have the ability to validate identification prior to selling tobacco and/or alcohol (as required under applicable laws and regulations)
• Can lift up to 50 pounds
• Ability to climb ladders as needed
• Ability to remain calm and respond to emergencies according to policies and procedures defined by company guidelines
• Tolerate exposure to gasoline fumes and cleaning products
• Ability to work in various temperature environments (coolers, outside in various weather conditions, and in the station)

Employee Incentives

• Employees with us for 6 months to 3 years = 0.10 cents off a gallon of fuel
• Employees with us for 3 years to 5 years = 0.30 cents off a gallon of fuel
• Employees with us for 5+ years = 0.40 cents off a gallon of fuel
• Maximum 20 gallons and 2 fill ups per week

Must be 18+ years old to work 1st and 2nd shift. Minimum of 21 years old to work 3rd shift.