Team Member

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what’s really important – TEAM, GUEST, BUSINESS! If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd!

About the role

The Team Member is the core of the Caribou experience. They are responsible for creating day-making experiences through delivering unparalleled guest service, making world-class hand-crafted beverages, and bringing the Purpose and Values of Caribou to life in every interaction.

Responsibilities

• Provides incredible Guest Service by:
  • Developing personal ongoing relationships with guests
  • Practicing active listening and connection
  • Anticipating guest needs and proactively solving guest opportunities by demonstrating product knowledge and hospitality
  • Making enthusiastic and knowledgeable recommendations to delight guests
  • Creating day-making experiences that spark a chain reaction of GOOD
• Hand-crafts beverages to order per Caribou standard operating procedures
• Heats, prepares, and serves Caribou food offerings to Caribou standard operating procedures
• Floats between barista and guest service, and willingly fulfills all team member roles and responsibilities
• Takes guest orders & manages cash drawer and follows all cash handling policies and procedures
• Maintains the look and feel of a well-run store by following cleanliness, sanitization, and organization standards
• Actively thinks and acts upon what the team and guest will need in the future
• Differentiates between problems that can be solved directly and when to ask for leader support
• Understands that the team is managing multiple priorities and willingly takes direction from leaders
• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
  • Brings joy to the opportunity to interact with others and make fun happen
  • Relishes the opportunity to be helpful to others – both to team members and guests
  • Has a learner’s mentality and has a desire to get better and do things correctly and effectively
  • Shows up in every situation looking to do the right thing, serve with love, and make the biggest difference
  • Takes ownership for and is eager to make a positive impact on others
  • Shows up ready and willing to be a reliable team player and support one another
  • Is resilient under pressure and is willing to ask for help

Requirements

• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
• Must be at least 16 years of age

Qualifications

Preferred: Restaurant, retail, or guest service experience.

Skills

The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands must be accomplished with or without reasonable accommodations.

Address: 100 North Tryon Street, Charlotte, North Carolina 28202