Team Manager - Westport

Sales

• Deepen the relationship with our clients to achieve or exceed sales target, product category sales targets, and relevant KPIs.
• Manage and motivate the team to consistently achieve or exceed store sales target.
• Drive client development activities among individual team members to cultivate new and existing clients.
• Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
• Drive business through key product pillars and KPIs.

Service

• Execute in all things with a client-centric approach.
• Lead, model, and coach based on client feedback and elevate the Tiffany Experience Index (TEI).
• Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are being delivered at all times.
• Optimize hospitality and store amenities to create unique experiences.
• Take action on TEI performance and client feedback to improve customer service.

Talent

• Arrive, hire, and retain top talent to cultivate a climate of high performance.
• Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
• Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent.
• Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.
• Leverage and utilize training and development offerings to effectively support growth and development to drive performance.

Operational Excellence

• Champion operations efficiency and effectiveness.
• Challenge the standards to seek continuous improvement.
• Ensure exceptional operational support to drive sales and service.
• Manage efficient back of house and ensure consistency with established operational procedures.
• Identify and execute efficiencies and best practices.
• Ensure compliance with all internal control procedures.