Team Manager (Robotics)

A. About the role

Gammies Groundcare Forfar (part of A. M. Phillip) is recruiting for a Team Manager (Robotics) position. The role is located at the depot in Forfar and is full-time, with a flexible schedule including Monday to Friday and every second Saturday from 8:00 to 12:00.

Responsibilities

• Coordinating the robotic lawnmower team by developing appropriate weekly schedules, considering site locations, travel times, and staff availability.
• Liaising with customers regarding installation, repair, and site visits, providing pre- and follow-up contact.
• Liaising with other departments within the depot to coordinate scheduling and communicate across teams.
• Managing day-to-day operations, handling incoming robotic lawnmower inquiries and queries via phone or email.
• Keeping up to date with robotic information from manufacturers and communicating it within the team.
• Managing staff within the team, leading weekly meetings to discuss performance, workload, and future schedules.
• Proofreading and checking documents to ensure customer information is accurate and stored correctly.
• Creating and updating service letters, reminders, and addressing queries about annual servicing of robotic lawnmowers.
• Providing assistance or directing customers to relevant information points for robotic lawnmowers.
• Instructing customers on basic operational functions over the phone or online.
• Reviewing and updating information on spreadsheets and CRM systems.
• Reviewing current operational efficiencies and identifying solutions to improve service.
• Performing any other duties as required.

Requirements

• Highly organized with excellent communication and interpersonal skills.
• Previous experience in administration, coordination, or team management.
• Computer-literate with experience using Microsoft packages.
• Detail-focused and able to manage multiple priorities efficiently.
• Professional and adaptable with strong problem-solving skills.
• Willingness to learn and gain knowledge about the operation and maintenance of robotic lawnmowers.

Desirable but not essential

• Previous experience within the lawn and garden or Groundcare industry.

The Company

Gammies Groundcare Forfar, part of A. M. Phillip, is a family-owned business that has grown into a company with over 30 staff in its Forfar depot. It is part of the A. M. Phillips group and has over 50 years of experience in supplying Horticulture and Agricultural products and services to customers. The company works with leading brands and provides fully assembled equipment, offering advice and instruction on correct use and maintenance. After-sales support is a significant part of their commitment, and they have an in-house, fully equipped workshop for servicing and repairs. The company is known for its quality, excellent service, friendly staff, good value, and a clear goal to support their customers.

Company Benefits

• Company pension
• Employee discount
• On-site/free parking
• Life insurance
• Health & Wellbeing support (access to GP)
• Enhanced holiday pay (after 1 year of service)
• Birthday as an additional holiday (after 1 year of service)